Desjardins joins Wipro to modernise its Consumer Banking Services

By Gloria Mathias

Wipro, a technology services and consulting company has announced that it has been selected by Desjardins to transform their credit solutions for members and clients.

Wipro Gallagher Solutions’ (WGS), a Wipro Company and provider of cloud-based Loan Origination Systems (LOS), flagship NetOxygen solution, will integrate and manage Desjardins’ multiple in-house and legacy systems to bring all their Loan Origination Systems into one platform, resulting in improved customer experience, efficiency gains, and cost savings.

This transformation program will provide Desjardins members and clients with a convenient digital lending experience that is accessible anytime, anywhere, and on any device. It will also eliminate operational tasks through automation, enabling Desjardins employees to focus on advisory services and the handling of more complex transactions.

Kim Watson, President & Managing Director, Wipro Solutions Canada Limited, said, “We are excited about the prospects that this project holds for the future of lending services, harnessing NetOxygen’s cutting-edge digital capabilities. Transforming Desjardins’ consumer banking services will enable them to better serve their customers and simplify their processes to realise their ambitions.”

Nathalie Larue, Executive Vice-President, Personal Services, Desjardins Group, said, “At Desjardins, we are committed to meeting the needs of our members and clients to continue improving and simplifying their experiences. The NetOxygen solution is perfectly aligned with Desjardins’ vision, Wipro is the natural choice of our strategic partnership in this major transformation journey.”

The partnership will improve Desjardins’ consumer lending and credit card business.

Wipro is a technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. With nearly 240,000 employees and business partners across 65 countries, it delivers on the promise of helping clients, colleagues, and communities thrive in an evolving world.