back Back

Constant and Jack Henry collaborate to unlock Zero Processing Loan Servicing solutions

By Edlyn Cardoza

January 04, 2023

  • APIs
  • Banno Digital Platform
  • Constant
Share

Constant, FinTech, Zero Processing Skip-a-Pay, Loan Servicing Solutions, Jack Henry, Financial Institutions, Banno Digital Platform, APIs, USAConstant, one of the leading FinTech in self-service loan management software, announced its Zero Processing Skip-a-Pay™ and related loan servicing solutions that are automatically processed in the core system and are now accessible through the Jack Henry digital banking platform.

In an effort to expand digital services, many FIs have added online applications that are fulfilled in the back office. When borrowers can’t solve their issues via self-service, they resort to live customer service calls to solve their problems — thereby driving up operating costs. Constant has established a self-service strategy that prioritises resolution so borrowers can complete transactions without engaging more expensive live channels. The foundation of this strategy is built on seamless access to Jack Henry’s Banno Digital Platform™.

Constant leveraged the Banno Digital Toolkit, the same set of APIs the Banno Digital Platform is built on, to embed its technology into the digital experiences offered by community and regional financial institutions. Access to Jack Henry’s API, design, and authenticated frameworks has enabled Constant to integrate directly into the digital banking platform, providing a seamless banking experience. This integration contributes to Jack Henry’s growing ecosystem of over 850 FinTechs, providing approximately 8,000 financial institutions with relevant financial products and services for their account holders.

“According to Gartner, only 9% of customer service experiences are fully resolved by self-service,” said Catherine York Powers, Chief Executive Officer at Constant. “By prioritizing resolution, we reduce the borrowers’ effort to complete transactions which builds confidence in the self-service channel rather than reaching out to a live rep. Our integration with the Banno Digital PlatformTM and Episys through the Symitar® Vendor Integration Program (VIP) enables Constant to offer our Zero Processing Skip-a-Pay and other high volume loan servicing solutions. We’re thrilled about this integration with Jack Henry and the Banno Digital Platform™.”

Previous Article

January 04, 2023

Backbase names Mark Appel as new Chief Marketing Officer

Read More
Next Article

January 04, 2023

Clear unveils Tax Planner tool to help users maximise their tax savings

Read More








IBSi Daily News Analysis

Cybersecurity, financial services

May 17, 2024

APIs

Most of KSA organizations uses AI in their cybersecurity strategies, study shows

Read More

IBSi FinTech Journal

  • Most trusted FinTech journal since 1991
  • Digital monthly issue
  • 60+ pages of research, analysis, interviews, opinions, and rankings
  • Global coverage
Subscribe Now

Other Related News

Today

Capchase secures €105m to support financing for SaaS firms in Europe

Read More

Today

Vietnam’s PVcomBank selects Temenos Digital on AWS to enable mobile banking

Read More

May 21, 2024

Suffolk Building Society selects finova to power mortgage offering

Read More

Related Reports

Sales League Table Report 2023
Know More
Global Digital Banking Vendor & Landscape Report Q1 2024
Global Digital Banking Vendor & Landscape Report Q1 2024
Know More
Wealth Management & Private Banking Systems Report Q1 2024
Wealth Management & Private Banking Systems Report Q1 2024
Know More
IBSi Spectrum Report: Supply Chain Finance Platforms Q4 2023
Know More
Treasury & Capital Markets Systems Report Q1 2024
Know More

IBSi Sales League Table

The industry acknowledged barometer of global banking technology vendor performance!
Get your copy now!
close-link
Get your copy now! IBSi Sales League Table 2023