Comviva launches a digital services delivery platform for banking industry

By Leandra Monteiro

Gurugram- based Comviva, a provider of mobility solutions, today introduced the new generation Digital Services Delivery Platform (DSDP) for the banking industry. The platform enables banks to offer diverse digital content services and create an app that will improve customer experience. The solution also gives banks the opportunity to provide a hyper-personalized experience through customized price bundles, content, and service offerings.

Comviva’s DSDP Banking suite offers advanced digital capabilities for both banks and its customers. With these customers can make use of hassle free services across multiple genres such as entertainment, travel, food, education, fitness etc.

Through this new platform, banks can build, manage, optimize and deliver the subscription services through easy integration with numerous partners using its Subscription Lifecycle Management capabilities. This significantly reduces operational costs and service procurement timelines while driving customer analytics and simplifying partner management.

Speaking on the occasion, Manish Jain, Vice President, Digital Lifestyle Solutions at Comviva said, “In today’s hypercompetitive Banking Industry, the most complex challenges that banks face are in terms of customer engagement, retention and churn. They are looking to provide rapid, innovative services in real-time to their customers and seek support of digital technology partners to create new business opportunities and help them in their digital transformation journey. Comviva’s DSDP is a comprehensive, scalable, API driven platform. It is a complete multi-channel platform that enables Banks to offer rich suite of digital services in an integrated and secured environment.”

“Comviva’s DSDP is a next-gen platform for Banks to offer digital services and comes with rich set of capabilities to explore and realize new opportunities arising out of digital without exposing them to risks or escalating costs. The platform has a robust roadmap to ensure that it remains ahead of market needs and business requirements,” further added Manish.

With the platform, banks can seamlessly manage all available subscription plans via a common interface. Furthermore, banks can also launch these plans in real-time without experiencing network downtime. Another benefit is that banks can offer flexible discount plans, based on the subscriber’s usage patterns. The platform is flexible to configure various nodes as per the bank needs and can also enables partner management capability that ensures smooth onboarding of different partners and manage their lifecycle, reconciliation and settlement.

The micro services based, cloud ready multi-tenant architecture provides a common role based interface for accessing different capabilities of the platform invariably making it a Capabilities as a Service (CaaS) Platform. The micro services are made available in the form of open APIs for consuming these platform capabilities. The architecture supports API security and multilevel API response along with web-based reporting tool.