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Collectius and Counter Service enhance digital payment capabilities in Thailand

By Edil Corneille

September 23, 2020

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Collectius, SingaporeSingapore-based consumer debt management company – Collectius, has partnered with Counter Service, a subsidiary of CP ALL that operates more than 12,500 7-Eleven convenience stores in Thailand, to provide enhanced digital repayment options.

“Our partnership with Counter Service is a part of Collectius’ customer-first strategy,” Kian Foh Then, Group Chief Operating Officer stated. “We’ve worked with the Counter Service team to effectively integrate our digital channels with their payment systems. This means our customers can now pay their bills using their mobile phones and no longer have to bring the physical bills to serve their repayment plans. We hope this streamlined process helps ease some of the burden on our customers as they continue on their journey towards being debt free.”

Collectius is a restructuring partner to banks and financial institutions in Asia with operations in Indonesia, Philippines, Singapore, Malaysia, and Thailand. Its business is to purchase portfolios of non-performing consumer loans and recover them by supporting its customers to become debt-free. The company is offering a customer-centric approach and operates a data-driven collection platform powered by machine learning and digital first communication.

Collectius customers can now request to receive their repayment bill in the form of a barcode or QR Code on LINE, SMS or letters. To make payments, customers need to scan the barcode or QR Code at Counter Service’s 12,500 branches countrywide and choose their mode of payment – cash or any e-wallet accepted by Counter Service.

Customers can also choose to provide their customer reference number and ID to retrieve their bill at Counter Service outlets.

Weeradej Ackapolpanich, Senior Vice President, Counter Service mentioned, “Counter Service was set up to bring greater convenience for all and we are excited to be able to expand our offerings and network with this first-ever partnership with Collectius. We have seen very positive take-up rate so far, and hope to continuously serve more customers in Thailand.”

Collectius’ current payment channels in Thailand include mobile and internet banking, direct transfer, and over-the-counter. Customers who are interested to shift their repayment plans can do so online or by contacting their respective mediators via email, LINE or over the phone.

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