Co-opbank Pertama deploys BPC’s SmartVista to enhance fraud protection

By Gloria Methri

Co-opbank Pertama (CBP) has implemented BPC’s SmartVista Fraud Management solution to bolster its fraud prevention capabilities across its retail and corporate digital banking platforms. The move comes as Malaysian banks face growing pressure to strengthen cyber defences in response to a rise in digital fraud and evolving regulatory requirements set by Bank Negara Malaysia (BNM).

The implementation of the AI—and machine learning-powered SmartVista solution is designed to offer CBP enhanced protection for its mobile and internet banking services. It will enable real-time monitoring, behavioural analytics, and improved compliance with national fraud prevention mandates.

Malaysia has experienced a significant increase in cyber fraud cases in recent years, prompting the central bank to issue stringent directives for all licensed financial institutions. These include mandatory security protocols such as velocity checks to assess transaction patterns, behavioural profiling, and regular audits. In response, CBP turned to BPC’s SmartVista platform to modernise its fraud detection framework while preserving operational efficiency and customer experience.

The SmartVista Fraud Management solution has been integrated with CBP’s digital banking infrastructure to provide multi-layered protection. The platform supports real-time, near-real-time, and offline transaction validation, alongside customisable dashboards, case management tools, and a rules-based decision engine. A key component of the implementation is the machine learning module, which uses historical fraud data to refine risk detection and continuously improve accuracy over time.

According to CBP, the system was deployed in under four months—a rapid implementation timeline that enabled the bank to enhance its defence mechanisms and comply with BNM regulations quickly. The integration has reportedly led to significant improvements in fraud detection and prevention, particularly in blocking suspicious transactions before they occur.

Susan Tee, Regional Head of Market Development at BPC, said, “This project marks an important step in Malaysian fraud protection initiatives, and we are honoured to help CBP secure its digital channels. At BPC, we provide only future-proven, advanced solutions that help our customers to stay two steps ahead of any modern fraudster and their techniques.”

Zairil Anuar Ahmad, CBP’s Chief Technology Officer, added, “Receiving omnichannel protection for our digital channel marks a significant milestone for CBP. Implementing high-standard preventive measures is both a top priority and a regulatory requirement as Malaysia intensifies efforts to combat fraud. These practices are crucial in building customer trust and ensuring long-term loyalty. Through our partnership with BPC and the integration of their advanced fraud management solutions, we have strengthened our defence mechanisms. We are now better equipped to deliver a secure, seamless digital banking experience.”