Citizens Bank & Trust chooses Fiserv to embrace real-time banking

By Pavithra R

Fiserv, a leading global provider of financial services technology solutions, has announced that Citizens Bank & Trust, a full-service financial institution providing personal and commercial banking deposit and loan products has selected technology from Fiserv to enhance its digital banking experience and drive commercial and retail growth.

Citizens Bank & Trust has over $700 mn in assets, and was growing beyond the capabilities of its previous core processing system. The community bank selected the DNA core processing platform, and will use its real-time processing capabilities, robust digital ecosystem and ability to easily integrate third-party applications to drive its next phase of growth. Additionally, the bank will also implement solutions for electronic bill payments, person-to-person payments, digital banking, and AI-driven voice banking.

“Previously, customers had to navigate between multiple sites and apps to access their accounts, none of which consistently display the most current transaction information. With DNA, we’ll be able to integrate whatever tech our strategy demands and operate in a real-time environment with consistently up-to-date account and transaction data. This type of environment is foundational to the experience we want to create for our customers moving forward,” said Sam Pate, CIO at Citizens Bank & Trust.

DNA is a modern core account processing platform with an open architecture that makes it easier for financial institutions to enable easy integration and customization, bring products and services online quickly, and add new capabilities easily. The platform also provides real-time performance by executing and storing account transactions as they occur.

“Citizens Bank & Trust laid out a smart, comprehensive growth plan, and we look forward to enabling their team’s strategy with Fiserv technology, particularly with real-time core processing and open APIs. With DNA, the bank will be in a stronger position to offer innovative products and services and a streamlined experience to retail customers, while continuing to expand their already robust commercial revenue lines,” said Chris Bacon, president of Open Solutions at Fiserv.