Chesapeake Bank selects Q2’s digital banking platform to enhance customer experience

By Pavithra R

Chesapeake Bank, a community bank serving central and eastern Virginia has announced that the bank has selected Q2, a leading provider of digital transformation solutions for banking and lending and implemented its commercial banking technology to bolster the financial experiences of its business customers.

Chesapeake Bank to enhance the strength of the community is focussing on supporting consumers and small businesses (SMBs) with deposit and lending services in Virginia’s Northern Neck, Middle Peninsula, Williamsburg, and Richmond areas. 

“Our customers expect the same type of digital experience of their banking solutions that they have with Amazon, Netflix, and Google. Providing a complete, mobile-friendly, easy-to-use digital banking experience is an important step for us. Q2 worked as a team throughout the implementation process and became a true partner in our success – going above and beyond to ensure their approach is aligned with our strategy while collaborating with us to exceed our customers’ expectations. We know we have the infrastructure and processes in place to adapt to the constant and evolving needs of our account holders,” said Chesapeake Bank Chief Information Officer DJ Seeterlin.

Chesapeake was looking to advance its localized, personal service, through a digital platform and to offer a competitive digital user experience. The bank treated their digital evaluation as an opportunity to hone their go-to-market strategy, and focus their digital investment in the areas important to Chesapeake’s growth plans. The bank selected Q2 because of its comprehensive, secure, data-driven digital banking platform, which will position Chesapeake Bank to be at the forefront of technology for its business account holders. Its commercial suite will allow Chesapeake to go up-market and grow deposits & revenue with fee-generating commercial services while providing a tailored experience to its business customers.

Chesapeake, through this new, feature-rich digital service platform, experienced an increased capability to focus on personal interaction that drives value and growth in their commercial relationships.

“Chesapeake Bank is exactly the kind of bank we look to partner with as the world contemplates a new, digital-first ‘normal. They’re focused on positive community impact, committed to understanding their customers deeply and using investing in digital innovation to serve them. We jointly executed an on-time, on-budget implementation, and we look forward to driving further differentiation for the Chesapeake Bank brand through future digital transformation projects with their talented team for years to come,” said Will Furrer, Q2’s Chief Marketing and Strategy Officer.

Recently, The Clearing House added Chesapeake Bank to its RTP network.

Founded in 1900, Virginia based Chesapeake Bank operates 15 community banks in the Northern Neck, Middle Peninsula, Williamsburg, and Richmond regions. It is primarily a lender to small businesses and is active in each of the communities it serves.