Chase enables cash deposits through PayPoint network across UK

By Divya Shah

Why it matters: Demonstrates how digital banks can expand cash access through retail partnerships, improving financial inclusion, convenience, and customer choice.

UK digital bank Chase has partnered with PayPoint to allow customers to deposit cash directly into their Chase current accounts at more than 30,000 PayPoint locations across the UK. 

The new service was introduced to give customers greater flexibility in managing their finances by combining digital banking convenience with easy access to local cash deposit facilities.  

The initiative also reflected the continued importance of cash services, enabling customers to deposit money within their local communities.  

Paridhi Rathore, The head of payments at Chase said the partnership had been designed to offer customers simple and convenient ways to manage their money.  

She added that the collaboration provided customers with the ease of digital banking while retaining the option to deposit cash locally whenever needed. 

To make a deposit, customers were required to select the ‘Pay in’ option within the Chase app, choose the account they wanted to credit, and enter the deposit amount.  

A barcode was then generated by the app and remained valid for 20 minutes. The barcode could be scanned at a PayPoint location before the customer handed over the cash. 

Customers were provided with a receipt, while deposited funds were expected to appear in their Chase accounts within ten minutes. 

The service was made available for both notes and coins, with a minimum deposit threshold of £10. Customers were permitted to deposit up to £500 per month, subject to an annual limit of £6,000. No fee was charged for using the service. 

Anthony Sappor, Banking and Digital Engagement Director at PayPoint, said the company was pleased to extend a secure and convenient cash deposit service to Chase customers through its nationwide retail network. He noted that the partnership combined Chase’s digital banking experience with PayPoint’s extensive physical presence, helping customers access essential banking services closer to where they lived and worked.  

The collaboration highlighted how digital banks continued to strengthen access to everyday banking services by partnering with established retail networks, helping bridge the gap between digital and cash-based financial activities.