back Back

CCA Bank and FSS partner to deliver advanced ATM services

By Leandra Monteiro

February 17, 2022

  • Africa
  • ATM Monitoring Solution
  • ATMs
Share

FSS, CCA Bank FSS Technologies, a global provider of integrated payment products and a payments processor, announced that Crédit Communautaire d ‘Afrique (CCA) Bank, a bank in Cameroon, has deployed FSS’ real-time multi-brand ATM Monitoring solution to help deliver an assured service experience to CCA customers in parallel with the management of operational costs. FSS is rapidly expanding its footprint in the African continent with a particular focus on West Africa and Central African Economic and Monetary Community (CEMAC) markets. CCA Bank is the first in Central Africa to deploy FSS’ ATM monitoring solution for real-time management of its entire ATM network.

CCA Bank has operations spread over the 10 regions of Cameroon and is reliant on its ATM network to deliver remote banking services to customers. A real-time operational intelligence solution, FSS ATM Monitor will provide CCA Bank deep visibility into the performance of its multi-vendor terminal network, cash consumable levels and transaction workloads for proactive services management. ATM Monitor automatically detects and alerts teams to potential performance impairment issues, enabling resolution before it impacts customers. Operations teams can receive real-time notification on-the-go over a mobile app or a web interface.

A comprehensive view of the ATM network helps CCA Bank improve internal operating and business efficiencies. By leveraging accurate insights into cash utilization patterns at a per terminal level, CCA Bank can optimize cash replenishment cycles and mitigate overheads by 10% and 15%. Further optimal functioning of the network improves footfalls and transaction revenues for customers.

Commenting on the partnership, Alexis Megudjou, CEO of CCA Bank said, “Our objective is to offer the best service experience 24/7 to our customers and the ATM infrastructure allows us to do this, being one of our most important customer self-service channels. Our cooperation with FSS, an experienced payments provider, will help us transform our ATM operations helping to reduce complexity and deliver an assured services experience to our customers. FSS ATM Monitoring solution meets our long-term vision of implementing best practices to simplify terminal management for our extended multi-vendor ATM fleet.”

Speaking on the partnership,; Rishi Pillay, General Manager & Regional Head Africa FSS said, “Globally ATM networks are evolving from being a transaction-centric channel to becoming a channel for building deeper engagement with customers. FSS is a leading ATM Monitoring solutions provider, and we monitor a wide estate of 40,000 ATMs globally to enable banks deliver a superior and consistent quality of service. We are proud to welcome CCA Bank to our rapidly growing portfolio of customers in the African continent.  FSS ATM Monitor will help CCA Bank to achieve dynamic service assurance, driven by powerful analytics and automation, which brings significant revenue and productivity related gains.”

FSS ATM Monitor is easy to implement and supports switch-based monitoring and agent-based monitoring. The solution is device agnostic and leverages an advanced rule-based framework for cash management, incident management, terminal inventory management and remote service management. Rich visualizations into network typology combined with incident classification tools empower operation teams to precisely pinpoint and focus on high priority incidents, reducing the mean time to resolve issues.

Previous Article

February 17, 2022

Unlimint adds Pix to its acquiring offering globally

Read More
Next Article

February 17, 2022

Cynergy Bank announced reaching the £3b lending milestone

Read More








IBSi Daily News Analysis

Fraud

February 23, 2024

Africa

Regulated firms battle surge in financial crime attempts, research reveals

Read More

IBSi FinTech Journal

  • Most trusted FinTech journal since 1991
  • Digital monthly issue
  • 60+ pages of research, analysis, interviews, opinions, and rankings
  • Global coverage
Subscribe Now

Other Related News

Today

Ebury and Nium team to offer cross-border payments in Brazil

Read More

Today

MultiPay teams up with Acquired.com to launch Pay By Bank

Read More

Today

UNIPaaS unveils AI payment assistant solution for SaaS platforms

Read More

Related Reports

Sales League Table Report 2023
Know More
Global Digital Banking Vendor & Landscape Report Q4 2023
Know More
Wealth Management & Private Banking Systems Report Q4 2023
Know More
IBSi Spectrum Report: Supply Chain Finance Platforms Q4 2023
Know More
Treasury & Capital Markets Systems Report Q4 2023
Know More

IBSi Sales League Table

The industry acknowledged barometer of global banking technology vendor performance!
Get your copy now!
close-link
Get your copy now! IBSi Sales League Table 2023