Camunda & Rabobank to fuel end-to-end process orchestration

By Gloria Mathias

Camunda, the process orchestration platform, has partnered with Rabobank, a global cooperative bank, to improve customer experience further and optimise efficiency in delivering customer-facing software, security, and compliance.

Camunda will provide advanced workflow capabilities to the bank, streamlining both internal operations and customer-facing processes. In addition, Rabobank will use Camunda to ensure compliance with data protection regulations, minimising the risk of exposing sensitive customer data. The payments domain is the first in Rabobank to use Camunda, and it will be implemented in the sales journeys for current accounts.

The Rabobank team selected Camunda for its ability to integrate with the many external systems that are a part of the customer journey, as well as the internal systems employees use every day. Visibility into running and historical processes was another key differentiator for Camunda, as the team was quickly able to identify opportunities for process improvement. The team also wanted to leverage BPMN and DMN, business process and decision modeling standards, to help improve the collaboration and understanding between business and IT. Furthermore, Camunda’s developer-friendly tooling enables Rabobank’s development team to get up and running quickly.

Louwris Wernink, IT Lead Payment, Rabobank, said, “At the moment, our front-end is taking care of a lot of the orchestration of our sales architecture. When we need to make a change in our user interface, it can take quite some time because a lot of business logic is integrated into the front-end. Moving this logic and orchestration to Camunda will simplify our front end and, with that, decrease our time to market. Using Camunda’s technology, we can handle complex processes with different kinds of endpoints more efficiently.”

Frederic Meier, Senior Vice President, Sales, Camunda, added, “Financial services organisations like Rabobank are turning to process orchestration to not only achieve operational excellence but also remain compliant with ever-changing global regulations. We are proud to partner with Rabobank to help the company further improve its customer experience, internal operations, and security capabilities with our process orchestration solution.”