Beyond Bank & Cognizant team to modernise customer-owned banking

By Gloria Mathias

Cognizant has announced a collaboration with Beyond Bank Australia, one of Australia’s customer-owned banks, to help revolutionise the digital banking experience.

The collaboration aims to enhance operational resilience, streamline processes, and improve customer experience through the implementation of innovative technology solutions.

Cognizant’s engagement is expected to uplift Beyond Bank’s End User Compute (EUC) teams, automate patching processes, enable self-service, and extend the value of existing licenses. These initiatives aim to create an even more resilient and secure environment for Beyond Bank’s operations. Additionally, this collaboration seeks to modernise the bank’s IT infrastructure, establish a Security Operations Centre (SOC), and strengthen vendor assurance frameworks to help align with the Australian Prudential Regulation Authority’s (APRA) standards.

Beyond Bank’s digital transformation focuses on several key workstreams, including modernising cloud and API architecture and migrating Windows 11 to the enterprise. These integrations will be designed as flexible, scalable and secure technology ecosystems that enable the introduction of new products with enhanced speed to market, further preparing Beyond Bank for future growth.

Cognizant will also help develop a comprehensive data and information management strategy for Beyond Bank. Leveraging AI, this strategy aims to optimise structured data from core banking systems and organise unstructured data from knowledge management sources for organisation-wide insights, enabling more tailored services for its customers.

Leveraging Cognizant’s deep banking expertise, Beyond Bank will introduce new products and services designed to serve a younger demographic better while simultaneously enhancing the overall service experience for all customers.

“Our partnership with Cognizant is pivotal in advancing our digital transformation,” said Stevie-Ann Dovico, Chief Information Officer, Beyond Bank Australia. “Their expertise allows us to modernise our IT infrastructure and enhance security, aligning with our values as a customer-owned bank. Cognizant’s comprehensive approach makes them the ideal partner to help us better serve our customers.”

“Beyond Bank is a lighthouse client for us in the customer-owned banking sector,” said Rob Marchiori, Australia Country Manager at Cognizant. “By enhancing their digital capabilities, we will help them provide better services to their customers and support paving the way for a resilient banking model that addresses current and future market demands.”