Bank of Sydney goes live with Nucleus Software to enhance digital customer experience

By Leandra Monteiro

The Bank of Sydney has gone live with Nucleus Software to transform its digital customer experience with the FinnOne neo™ solution.

Through the digital lending platform, FinnOne neo™ from Nucleus Software, Bank of Sydney will be able to provide an improved customer experience with a faster approval process and communications. By employing the platform’s real-time dashboard for tracking and reporting, the bank aims to enhance both the internal and external transparency and accountability of its processes.

CEO, Bank of Sydney, Miltos Michaelas said, “By adopting a plug & play platform like that of FinnOne neo™ from Nucleus Software, Bank of Sydney is enabled to deliver faster and more efficient services in a seamless manner. There is a growing need for integration with various sources of data for swift and precise application on-boarding and decision-making in the Financial Services Industry. FinnOne neo™ provides the capability to integrate with third-party systems to collect, combine, and use data for all of Bank of Sydney’s lending requirements.”

Parag Bhise, CEO of Nucleus Software shared, “Our lending platform is highly configurable, thus removing the need to create a new expensive and complex system from scratch. We expect that the deployment of our FinnOne neo™ platform will further empower Bank of Sydney to improve banking experiences for their customers”.

With the successful and smooth go-live of the new platform, many of the Bank’s applications are now processed through FinnOne neo™. The adoption of the platform establishes a strong foundation for further integration and growth for the Bank.