Bank of Baroda launches WhatsApp banking services

By Edil Corneille

Bank of Baroda, an Indian multinational, public sector banking and financial services company, announced the launch of banking services on WhatsApp, a messaging app. The services offered by Bank of Baroda via the messaging app are balance inquiry, mini statement, cheque status enquiry, cheque book request, blocking of a debit card, information on the bank’s product and services, registration/application for digital products, etc.

This initiative strengthens the digital presence of Bank of Baroda by providing ease to its customers from the comfort of their homes. The key benefits engaged with the service are 24*7 availability of banking services, no additional requirement of application download, easy access and convenience to all customers, and availability on both Android and iPhone at no additional service charge.

Non-customers can also use the platform for queries related to Bank of Baroda’s products, services, offers, and ATM & branches location. The familiarity and simplicity of the solution are said to make it convenient for customers to avail banking services in a seamless manner.

A.K. Khurana, Executive Director, Bank of Baroda said, “It has always been the Bank’s priority to provide a seamless banking experience for our customers. We are consistently working towards introducing simple and innovative banking solutions using latest technologies. With the growing prominence of social media, we believe that WhatsApp banking will offer immense convenience to our customers to meet their banking requirements.”

Founded in 1908 by Maharaja Sir Sayaji Rao Gaekwad III, Bank of Baroda is a public sector bank with a business of around INR 10 trillion and a network of over 5,500 branches of which 105 overseas branches/offices are located in 24 countries excluding India spanning across Europe, US, Africa, Asia and Australia.