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Bank Negara Indonesia taps Cloudera to digitise its business transformation

By Gloria Mathias

June 28, 2024

  • APAC BankTech
  • Artificial Intelligence
  • Bank Negaro

BNI, Bank Negaro, Indonesia, JCB international, Ultimate Credit Card, BNI JCB Card, Tokyo, Malaysia, Cloudera, Data Company, Business Transformation, Generative AI, Artificial Intelligence, Indonesia Fintech, BankTech news, APAC BankTechCloudera, the data company, has announced that Bank Negara Indonesia (BNI) has selected Cloudera to help it achieve its vision of becoming a global banking and financial services infrastructure.

Through this partnership, BNI aims to harness the value of its enterprise data and the power of generative artificial intelligence (GenAI) to innovate and improve banking services through an elevated customer experience and increased operational efficiency.

BNI is utilizing GenAI with Cloudera and exploring NVIDIA technology as its engine. Its near-term focus is the further enhancement of regional and commercial banking office productivity and the bolstering of its credit mechanism and transaction banking platform for a richly personalized customer experience.

This deployment builds on BNI’s existing usage of Cloudera solutions, which will enable the bank to rapidly scale up its GenAI operations to underpin its transformation journey. For example, it will deliver a knowledge-based co-pilot for BNI employees and richly personalized customer service.

This strong collaboration among BNI, Cloudera and NVIDIA will allow BNI to continue innovating and thus further strengthen its presence in the market by offering greater value to our customers and stakeholders,” said Billie Setiawan, Senior Vice President of BNI.

“We are thrilled to collaborate with BNI as they leverage the power of GenAI and the data that fuels it to drive innovation and achieve their business goals. Cloudera’s industry-leading data platform provides one of Indonesia’s largest state-owned banks with the scalability, security, and flexibility that they need to unlock the transformative potential of GenAI. This collaboration is a testament to Cloudera’s commitment to helping Indonesian enterprises like BNI achieve their digital transformation goals,” said Sherlie Karnidta, Country Manager of Indonesia at Cloudera.

“Generative AI-driven banking demands top-tier AI technologies to meet the diverse needs of a global customer base,” said Malcolm deMayo, Global Vice President of Financial Services at NVIDIA. “Cloudera’s AI Inference service, combined with NVIDIA NIM, delivers the performance and security needed for Bank Negara Indonesia to achieve its innovative AI-driven banking goals.”

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