Backbase partners with Facilization to modernise banks

By Vriti Gothi

Backbase has partnered with Facilization to help banks in Albania, Malta, and Central and Eastern Europe (CEE) rapidly modernise their digital capabilities and deliver customer-centric banking experiences.

The collaboration comes at a pivotal moment for the regional banking sector, where growing customer expectations for seamless, digital-first experiences converge with the operational constraints of legacy systems. By combining Backbase’s AI-Powered Banking Platform with Facilization’s in-depth local market expertise and proven core banking integration capabilities, the partnership empowers financial institutions to accelerate transformation timelines, mitigate implementation risks, and achieve measurable business outcomes.

Facilization brings extensive experience in complex banking software deployments across Europe, with specialised knowledge in core banking, process automation, open and digital banking, payments, and regulatory compliance. When paired with Backbase’s composable, core-agnostic AI-Powered Banking Platform, this alliance equips regional banks with a comprehensive solution to transform their digital channels into strategic growth engines.

“The time for banks in Albania, Malta, and the broader Balkans to leapfrog their competition is now. By partnering with Facilization, we are scaling the unique capabilities of the AI-Powered Banking Platform in the region, supported by a partner who understands the regulatory and integration challenges of the local market. Together, we will help local banks deliver the personalised, omnichannel experiences their customers crave, turning their digital channel into a true growth engine,” said Robert Mihaljek, Regional VP for Southern & Eastern Europe at Backbase.

The partnership enables financial institutions to deploy advanced digital banking capabilities up to 50% faster using pre-built customer journeys and composable architecture. It delivers seamless, omnichannel experiences for Retail, SME, and Corporate clients, fosters engagement and loyalty, ensures smooth migration from legacy systems through combined platform robustness and local integration expertise, and drives operational efficiency through AI-powered automation and intelligent workflows.

“Our mission has always been to facilitate the modernisation of financial institutions. Joining forces with Backbase allows us to offer clients a world-leading solution for customer engagement and digital sales. This partnership ensures that banks in our region gain access to advanced technology, tailored local insights, and meaningful differentiation. We are ready to help banks build a future-proof, unified platform that enhances client engagement, trust, and operational efficiency across the region,” said Gjergji Guri, CEO of Facilization.