Backbase joins the Jack Henry™ Vendor Integration Program

By Gloria Mathias

Backbase, the Engagement Banking Platform, has announced that it has joined the Jack Henry™ Vendor Integration Program (VIP). The vendor integration program is designed to help ensure that Jack Henry’s customers can quickly deploy third-party products.

Participation in the program will provide Backbase with access to Jack Henry’s technical resources, enabling the Engagement Banking Platform to integrate with Symitar®.

The Engagement Banking Platform integrates with Symitar via SymXchange™, a services-based programming interface that enables third-party vendors and credit unions to access the platform’s core data and business rules. Data integrity is maintained throughout any data exchange because access to business rules and data is managed through a service layer that governs these interactions.

Traditionally, credit unions faced expensive integrations and maintenance with a slow implementation time. This is due to a lack of unified channel solutions, no pre-integrated tech stacks, and too many point-to-point only solutions. With this integration, credit unions will no longer face those issues and will now be able to streamline their core banking connectivity while leveraging industry-leading member journeys. With over 400 composable capabilities now pre-integrated to Jack Henry Symitar, the Backbase Engagement Banking platform gives credit unions the flexibility to rapidly industrialise and modernise their digital channel infrastructure and incrementally hollow out their legacy cores.

“All too often, credit unions struggle with broken member experiences and slow time to market, which can greatly impact their ability to grow. This integration with Jack Henry’s Symitar solves all those problems and more,” said Roland Booijen, GM of Ecosystems at Backbase. “By providing this functionality with our Engagement Banking Platform, we’re further delivering on our promise to our customers. We provide the backbone for their digital transformation, allowing them to stay competitive and evolve in an ever-changing market.”

Jack Henry’s VIP service removes the customer from the middle, providing vendors with direct access to Jack Henry’s technical resources and test systems.