Aliaswire DirectBiller modernises billing and payment for utilities

By Edlyn Cardoza

Aliaswire, a provider of bill payment and credit solutions for businesses and banks, announced new capabilities for utility clients in its DirectBiller platform and reported impressive growth in the number of payments being processed by utilities. The new features address the growing need for utilities to meet customer expectations for more modern and convenient payment methods while reducing operating costs.

The company saw a 337% increase in the number of payments processed by utility companies on its DirectBiller platform over the last 12 months, with one natural gas provider processing over one million payments per month and continuing to grow volume at 12% month-over-month.

“When you have recurring billing relationships like utilities, the billing and payment experience becomes a critical touchpoint. In many cases, it may be the only one a utility has with a customer each month,” said Jed Rice, CEO of Aliaswire. “Not only does that experience have a huge impact on customer satisfaction, but it can also create big operational inefficiencies without proficient systems and processes in place, as finance teams are then forced to manually handle payment receipt and reconciliation.”

DirectBiller optimises the billing and payment experience for residential, commercial, and non-consumption utility customers. The platform manages the entire end-to-end process from billing through payment reconciliation. It encourages on-time payments by providing accessible and secure ways for customers to receive and pay their utility bills. DirectBiller enables utilities to consolidate all payment channels on a single platform and integrates seamlessly with utilities’ ERP systems and their banks’ treasury management systems to streamline payment reconciliation.

Recently, IBS Intelligence reported that Aliaswire announced the general availability of new invoicing and payment capabilities for manufacturers and distributors in its DirectBiller^® platform. The advanced features address the unique requirements of business-to-business (B2B) customer relationships and transactions in manufacturing and distribution.