Airtel Payments Bank boosts digital banking experience with enhanced security

By Gloria Mathias

Airtel Payments Bank has introduced two features in the banking section of the Airtel Thanks app, namely the Fraud Alarm and Transparent Banking.

The two features are designed to elevate the user experience by offering enhanced security and greater transparency in banking operations. The Bank showcased these solutions at the Global FinTech Fest 2024.

The Fraud Alarm, positioned in the Safe Bank Section on the app, provides users with immediate assistance if they suspect fraudulent activity. With a single swipe, users can quickly report suspicious transactions, initiate service requests for them, and secure their accounts to prevent further transactions. This streamlined approach ensures rapid response and effective resolution, empowering users and the bank to take swift action against potential fraud.

Complementing the security feature, the app’s Transparent Banking section is designed to redefine the banking experience by centralising all essential information, including charges, terms and conditions, and customer data storage guidelines, in simplified language in one easily accessible and user-friendly section. It also details why various device permissions are necessary for the app, providing transparency regarding user privacy protection and ensuring that customers are informed about the data the app accesses.

The Transparent Banking feature underscores the bank’s commitment to offering simple, easy and honest banking with clarity in every transaction. With this clarity, users can manage their finances with greater confidence and control.

Anubrata Biswas, MD and CEO of Airtel Payments Bank said, “At Airtel Payments Bank, we are dedicated to delivering solutions that blend security, transparency, and user-focused innovation, empowering our customers to manage their finances with greater confidence. The launch of the Fraud Alarm and Transparent Banking on the banking section in the Airtel Thanks app highlights our commitment to making banking simpler, safer, and more rewarding.”