ADIB launches virtual banking sales platform in the UAE

By Edil Corneille

Abu Dhabi Islamic Bank (ADIB), an Islamic financial institution, announced the launch of its remote sales platform. This will enable customers to converse with ADIB and apply for personal finance, covered cards, takaful, and other banking products without the requirement of visiting the bank’s premises.

The bank mentioned that the platform is a first of its kind in the UAE and is equipped with virtual banking tools, including online application and electronic signature services, thereby providing customers with a seamless and convenient banking experience. The platform also integrates virtual communications tools, including video conferencing and real-time screen sharing, to boost collaboration between customers and sales representatives.

Since its launch, over half of ADIB card sales are being conducted on the remote sales platform.

Samih Awadhalla, Head of Retail Distribution at ADIB apprised, “In recent months, we have witnessed a strong uptake for digital services with 75% of our customers now enrolled through the bank’s digital channels. In response to this accelerating demand, we have developed a virtual banking sales solution that blends the convenience of an easy-to-use digital platform with a highly personalized service delivered by our team of retail banking experts.”

ADIB has mentioned that it has seen a significant surge in customer demand for its digital banking services in 2020. Latest data show that around 94 per cent of ADIB’s banking transactions, including fund transfers, are conducted digitally and 65 per cent of customer updates are made through the bank’s digital channels. In addition, 50 per cent of new ADIB customers have opened their accounts digitally.

The virtual sales platform is the latest addition to ADIB’s suite of solutions allowing customers to access banking services remotely. Previously, the bank introduced a digital booking service, enabling customers to schedule their branch visits ahead of time through the online banking platform and mobile banking app. In addition, customers can virtually update their personal information such as their Emirates ID, Passport, and contact details without having to visit the branch.