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ADIB brings Apple Pay for customers to make contactless payments

By Edil Corneille

October 26, 2020

  • Abu Dhabi
  • Adib
  • Apple Pay
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ADIB, logo, bank, Islamic financial servicesAbu Dhabi Islamic Bank (ADIB) has brought Apple Pay to its customers so that they can make payments in a secure and private way. With this facility, transactions are made in a way where instances such as handing payment cards, touching physical buttons, or exchanging cash can be avoided.

Customers have to hold their iPhone or Apple Watch near a payment terminal to make a contactless payment. Every Apple Pay purchase is authenticated with a Face ID, Touch ID, or device passcode, as well as a one-time unique dynamic security code.

Philip King, ADIB’s Global Head of Retail Banking commented, “ADIB is constantly exploring ways to enhance the experience of its customers, be it through further building our digital offering or introducing safe and convenient payment methods. The introduction of Apple Pay to ADIB card holders comes at a key time when we are seeing greater demand for cashless transactions, due to new norms dictated by COVID-19 and structured around social distancing guidelines.”

He added, “This new feature, in addition to our existing digital banking services, will offer ADIB card holders with a more holistic approach towards paying for their purchases, giving them greater choice and an added layer of security and convenience.”

ADIB’s digital banking offer is said to have been greatly accelerated during the COVID-19 pandemic, witnessing a growth of 75 percent of ADIB customers using digital channels and 97 percent of fund transfers happening digitally. Over 2 million mobile transactions are now initiated via the ADIB mobile banking app every month. The bank recently introduced a digital service that enables customers to schedule branch visits ahead of time, while they may also now update their key personal information online.

When customers use a covered card or a debit card with Apple Pay, the actual card numbers are not stored on the device, nor on Apple servers. Instead, a unique Device Account Number is assigned, encrypted, and securely stored in the Secure Element, an industry-standard, certified chip designed to store the payment information safely on the device.

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