Active.Ai and Glia partner to help FIs modernize customer support through conversational AI

By Pavithra R

Active.Ai, a leading conversational AI platform for financial services, has announced a strategic partnership with Glia Technologies, a leading digital customer service provider.

Under the collaboration, the companies are empowering FIs to meet customers in the digital domain and support them through conversational AI, allowing them to drive efficiencies, reduce cost and most importantly, facilitate stronger customer experiences.

Founded in 2012, Glia enables companies to deliver an in-person customer experience online. It helps businesses reinvent how they support customers in a digital world. Its Digital Customer Service platform enables FIs to meet customers where they are and communicate with them through whichever methods they prefer including messaging, video banking and voice and guide them using CoBrowsing.

“Being able to strategically blend AI and the human touch has become a key differentiator for banks and credit unions; doing so enables them to improve efficiencies while helping ensure every customer interaction is consistent, convenient and seamless. Our partnership with Active.AI will help further our mission of helping financial institutions modernize the way they support customers in the digital world,” said Dan Michaeli, CEO and co-founder of Glia.

Active.Ai’s platform is being utilised by over 25 leading FIs across the world to handle millions of interactions per month across simple and complex banking conversations. Its low-code platform enables banks and CUs to deploy and scale rapidly with 150+ use cases pre-built out-of-the-box to increase customer acquisition, reduce customer service turnaround time and deepen customer engagement.

“Customers today expect a frictionless omnichannel experience, and the future of financial services is all about AI/human collaboration. We are excited to partner with Glia to enable financial institutions to deliver great customer experiences and achieve higher NPS,” says Ravi Shankar, Active.ai, CEO.