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ACI Worldwide partners with IR for enterprise transaction monitoring

By Joy Dumasia

July 22, 2022

  • ACI Enterprise Payments Platform
  • ACI Payments Monitoring
  • ACI Worldwide
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ACI Worldwide, Real-time Digital Payment Software, ACI Smart Engage, Smart Engage SDK APIs, ACI Omni-Commerce, Omnichannel Payment Processing Platoform, USAACI Worldwide, the real-time payments software, announced that IR, a global provider of performance management and analytics for payment ecosystems, has extended its partnership with ACI to include enriched end-to-end enterprise transaction monitoring.

Part of the ACI Enterprise Payments Platform, ACI Payments Monitoring powered by IR Transact gives banks and financial institutions visibility into the health of their systems and the status of payments in real-time, covering high-value and low-value real-time payments, as well as card payments. The announcement of full enterprise monitoring capabilities follows more than two decades of successful partnerships between ACI and IR.

“Our global customers are seeking new levels of insight and real-time analysis to help them adapt to changing consumer behaviours,” said Sam Jawad, Head of Banks & Intermediaries, ACI Worldwide. “By extending our long-standing and successful partnership with IR, we have also further enriched our real-time analytical capabilities, delivering comprehensive and actionable business insights.”

As governments and central banks enable the shift towards real-time payments to unlock economic growth, they are providing further impetus for cashless and real-time digital payments. The real-time monitoring capabilities that ACI and IR provide positions banks to respond to this change. 

Customers benefit from end-to-end visibility of their payment systems and are able to monitor their payment engines more efficiently. The partnership aims to further utilize payment analytics to help businesses take decisions backed up by data.  

“The continuing shift towards cashless payments, the emergence of new payment schemes, and growing customer expectations are all putting pressure on organizations to deliver a seamless payments experience,” said David Guiver, Head of Transact and Infrastructure Products, IR. “Through our expanded partnership with ACI, banks and financial institutions benefit from real-time monitoring that helps them glean actionable insights on a single pane of glass. This enables them to continuously optimize their services and resolve issues before they impact customers.”

Recently, IBS Intelligence also reported that ACI Worldwide, a leading provider of mission-critical, real-time digital payment software, recently introduced ACI Smart Engage, a unique mobile platform that enables merchants worldwide to deliver their goods and services to consumers directly on their phones. 

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