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1st United Credit Union develops relationship with Jack Henry 

By Robin Amlot

August 27, 2020

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California-based 1st United Credit Union has selected Episys® as well as the Banno Digital Platform™ from Jack Henry’s Symitar division.  1st United will gain a configurable platform technology that is open to integration through a single API gateway to provide better functionality.

Joanna Uhl, chief information officer at 1st United, said: “Jack Henry has the experience, stability and proven conversion successes to support our credit union’s needs for the long term. The team is willing to do whatever it can to deliver on the products and services our members desire. That attitude pours into the technology. We know that Jack Henry will continue to invest in moving its platforms forward, taking us with them and never letting any feature functionality go stale. As we look toward the future, we know anything is possible as long as you have great solutions and the right people behind them.”

The $1.2 billion-asset credit union will run its core through Jack Henry’s private cloud environment. 1st United expects to see efficiency gains from day one for its team, which will directly translate into more offerings and enhanced service for its members. The credit union will engage in the PowerOn Marketplace® to create and share custom core content with other credit unions.

1st United chose the Banno Digital Platform for the personal, member-centered experiences it wanted for its members. Uhl added, “There is a unique passion and foresight poured into this digital suite. The intuitive nature of it makes digital interaction easy and enjoyable. We have been trying to get more members engaged with us through various remote services while still providing the personal service we have become known for, and the availability of this platform will help advance that goal.”

Shanon McLachlan, president of Symitar, commented, “Being in the financial services industry for more than four decades, we’ve accumulated valuable knowledge and resources that we’re proud to share with our partners and client community. It’s also shown us the need to constantly innovate and remain forward looking, delivering products and services that help credit unions build their membership and become future-ready.”

Jack Henry recently partnered with NuData Security, a Mastercard company, to enhance the Banno Digital Platform with behavioral security.

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