JMR Infotech expands partnership with Tadhamun Bank

JMR Infotech has expanded its long-standing partnership with Tadhamun Bank Libya through the implementation of its AI-powered Smart Social Banking Chatbot and Voicebot, aimed at enhancing digital customer engagement and operational efficiency.

The solution will be deployed across multiple channels, including web, WhatsApp, and Messenger, enabling customers to access key banking services such as onboarding, fund transfers, and real-time query resolution. It is designed to integrate seamlessly with the bank’s existing systems, including Oracle FLEXCUBE and Oracle Banking Digital Experience, ensuring a unified and responsive user experience.

This latest initiative builds on JMR Infotech’s earlier transformation programs for the bank, which included the implementation of core banking and analytics platforms, along with ongoing managed services support. The addition of AI-driven conversational banking is expected to further strengthen Tadhamun Bank’s digital ecosystem.

Osam Alabearsh, General Manager at Tadhamun Bank Libya, said: “Our focus is on continuously enhancing customer experience while improving operational efficiency. This solution will play a key role in simplifying onboarding and enabling more accessible, always-on banking services.”

The chatbot and voicebot are expected to automate customer interactions, reduce dependence on traditional support channels, and improve response times. The bank anticipates lower call centre volumes and reduced operational costs, alongside improved service delivery.

Naman Jain, Head of Global Sales and Business Development at JMR Infotech, said: “This engagement reflects the trust we have built over the years and our shared vision of driving meaningful digital transformation.”

The deployment highlights the growing role of AI in enabling scalable, efficient, and customer-centric banking solutions.