With Technisys’s solution, TAB Bank provides its customers with improved accessibility and quality CX while also reducing costs.

In today’s world, virtually every business has been disrupted by digital transformation, and the banking industry is no different. With so many everyday tasks moving online, it is no wonder that daily errands like completing transactions or monitoring account balances have shifted to digital as well.

The Covid-19 pandemic has only served to emphasize the importance of online banking in modern lifestyles, encouraging banking consumers to experiment with alternative digital banking choices rather than depending on traditional banking methods.

Setting out to digitally upgrade its service offerings was TAB Bank, which offers solutions to serve the needs of small- and medium-sized commercial businesses across the US. It provides working capital solutions, equipment financing and deposit products during all stages of a customer’s business life cycle in any economic environment.

Technisys, a leading next-gen digital banking technology company that helps established banks, challenger banks, neo banks and FinTech companies transform to digital, was selected to help TAB Bank achieve its goals.

Project and Solution Overview

The solution called Cyberbank Digital, offers key features such as:

• A powerful and flexible BPM engine that can model business processes, express them in BPM standard notation, and integrate them into every platform capability.
• The ability to connect owned channels with third-party channels and try new APIs.
• A faster time-to-market with microservices-based architecture and ready-to-use components.
• A strong credential management with Safeway, the centralised software credential manager consisting of multi-factor and multi-channel authentication services.

The scope of this project included the implementation of the following capabilities:

• Product and accounts inquiries
• Dashboard widgets
• Payments and transactions
• Onboarding
• Security
• Notifications and messages module
• Online disclosures/forms/agreements
• Secure file transfer
• ACH and wire transfers

Implementation Process

From the project’s beginning, work was driven by a powerhouse team consisting of multiple vendors located around the world who coordinated key project activities and communications. The project transitioned to an Agile and SAFe delivery model, enabling multiple delivery teams to adopt SAFe principles to apply systems thinking, establish a cadence, synchronise with cross-domain planning, and organise processes and teams to deliver optimal value.

In addition, the Cyberbank Digital platform was integrated to communicate with the core banking system within the third-party framework integration ecosystem. Scrum was also used extensively to support project requirements.

The bank eventually decided to scale Scrum using SAFe 5.0 to accelerate software delivery and enhance the ability to manage changing priorities.

In an advanced phase of the project, Kanban was adopted to work with daily planning. Tools like Jira and Confluence were used for tracking progress and managing documentation, respectively.

The ART team collaborated with three squads, with six sprints in each program.

Benefits Achieved

TAB Bank experienced a number of key benefits, namely:

• Reduced support costs
• Increased customer loyalty
• Improved customer experience and adoption
• Reduced call centre usage
• Improved digital onboarding

Conclusion

The bank was able to achieve its objective of accelerating digital adoption through a well-planned and coordinated development procedure, which provided greater flexibility, convenience, and security to its customers – while also helping the bank reduce costs and drive growth.

Key Facts

• Supplier: Technisys
• Headquarters: Miami, FL
• Founded: 1995
• Client: TAB Bank
• Solution: Cyberbank Digital
• Timeline: October 2019 – January 2021