Overview

Alpha Bank is the first e-Banking customer of NETinfo. The first installation was implemented in 2001 and through these years we delivered a complete omnichannel solution that included responsive internet banking covering all browsers and devices, a very advanced mobile banking solution, with rich retail and corporate functionality, and advanced alerts & notifications management tools. The implementation of the administration module provided self-administration capability, allowing the bank to be able to manage the solution for in-house functionality and customer management.

Since 2001, the NETinfo solution has been upgraded several times. In 2017, Alpha Bank last upgraded its online service providing new and updated functionality to retail and corporate customers and has launched a modern mobile banking app. The latest upgrade to the latest NETinfo Digital Banking Platform version included a new presentation.

layer for internet and mobile banking app, covering android and iOS, and upgraded Administration functionality. Alpha Bank, through the NETinfo solution, can manage and synchronise their ATM network.

Implementation Process

Beginning with project initiation and requirement gathering, the project team established clear objectives and scoped out the necessary features. Customization and configuration of the solution followed, ensuring it aligned with Alpha Bank’s branding, services, and security standards. Development and integration focused on creating responsive internet banking, mobile apps, and seamless integration with existing systems. Rigorous testing was carried out to ensure software stability, security, and performance. User training and pilot testing phases prepared both bank staff and customers for the solution’s deployment. Continuous post-implementation support and optimization efforts have since been undertaken to enhance the digital banking experience and ensure it remains aligned with evolving customer needs and industry standards.

Throughout the process, effective communication and collaboration between Alpha Bank and NETinfo were paramount, enabling the successful implementation of a modern, secure, and customer-centric digital banking solution that met the bank’s strategic goals and positioned it as a technologically advanced institution in the ever-evolving e-Banking landscape.

Benefits Achieved

• The new and modern mobile banking application has found widespread acceptance across the Bank’s clients.
• Quick and secure access to its services with advanced login through the combined use of smartphone and biometrics (fingerprint and face recognition) or PIN.
• PFM, personalisation and alerts management tools and the ability for remote approval of payroll and other payments, ensure a state-of-the-art customer experience.
• Offering complete corporate functionality, including approval workflows, complex signatory structures and comprehensive payroll and mass payments facilities, to its existing corporate customers, while enabling the Bank to acquire new ones.
• By using the dynamic pages feature, new services can be offered to its clients in the channels securely, easily and without seeking for vendor’s assistance or intensive IT resources.
• The Bank successfully executed targeted campaigns through the electronic channels, addressing different types of customer segments including millennials, basic retail, ladies, SMEs, students and any other segments dynamically created by the Bank.

Conclusion

In conclusion, Alpha Bank Cyprus’ collaboration with NETinfo to implement a comprehensive digital banking solution has been a resounding success. The bank’s commitment to providing an independent, customizable, efficient, and secure banking experience for its customers through internet and mobile channels has been realized. This initiative not only reinforced Alpha Bank’s technological prowess but also helped optimize its client base and revenues while staying at the forefront of e-Banking technologies.

Key Facts

Bank Name: Alpha Bank
Bank Founded In: 1879
Bank HQ: Greece
Vendor Name: NETinfo
Solution Implemented: NETinfo Banking Solution Platform
Timeline: NA