Karta AI raises $3m led by PeerCapital and Cedar Hill Capital to scale agentic inbound voice AI for Financial Services

By Divya Shah

Karta AI, a multi-intent agentic voice AI platform for inbound customer operations across banking, financial services, and insurance (BFSI), announced that it has raised a $3 million round led by PeerCapital and Cedar Hill Capital, with Wyser VC, CDM Capital, and Seedstars participating in the round.  

Karta AI builds voice agents that answer inbound customer calls for banks, lenders, FinTech and insurance companies. Karta’s platform is deeply integrated with enterprise systems, fully absorbing the organisational context and then stitching together the workflows needed for end-to-end automation. This in turn allows its voice agents to resolve multiple requests. At its core is Karta AI’s predictive context engine: every past interaction, human or AI, feeds its resolution matrix, so every call gets the resolution that is proven to work. Founded in 2024 by Vijaypal Singh (Co-Founder and CEO) and Abhishek Kushwaha (Co-Founder and CTO) and based in Bengaluru, Karta AI serves financial institutions across India. 

Karta AI is already live with leading financial institutions, handling around 2 million customer conversations a month across 25+ languages. At a leading home loan company, Karta AI’s inbound servicing agent resolves around 70% of borrower queries end to end, covering disbursal status, statements of account, foreclosure statements and property document release, with cost to serve per query roughly 50% lower. At a leading payments player, its retention agent delivers 25% more conversions than human agents. 

Customer service is becoming agentic. Voice remains the channel most customers turn to when something matters — a failed payment, a blocked card, a loan query — yet inbound operations still run largely on rigid IVR menus and costly, high-attrition contact centers. Customers are pushed through menus and transfers before anyone resolves their issue. Agentic voice AI changes that: one conversation in the customer’s own language that understands everything they need and gets it done. That is what Karta AI is building. 

Vijaypal Singh, Co-Founder and CEO of Karta AI, said, “Inbound is where financial institutions carry the most cost and where customers feel the most friction. We built Karta AI to resolve the hard calls, the ones that need several systems and more than one answer, and to bring in a human only when it matters. Our customers see that as measurable returns, in lower cost to serve and higher conversion. This funding lets us take that to more institutions, and our vision is an intelligent assistant for every customer and an AI workforce running every workflow.”

Karthik Prabhakar, Managing Partner, PeerCapital, added, “We are excited to back Vijay and Abhishek on their mission to transform voice AI. Karta AI’s ability to master complex, multi-intent dialogue bridges a critical gap in the market, taking customer experience automation to a whole new level.”

Sahil Anand, Managing Partner, Cedar Hill Capital, added, “Most voice AI companies we met are building for outbound calls: collections, reminders, lead qualification. There, the agent starts the conversation, and the intent is already known. Inbound is a much harder problem. The customer calls in with something you can’t predict, often more than one thing, and the agent has to work out what they need and then actually resolve it. We haven’t come across many teams solving inbound the way Karta is. Its agents go well beyond first-level queries to handle complex L2 and L3 issues, and they plug into the institution’s own workflows to get things done rather than just routing the call. That focus on the hardest part of customer operations is what convinced us, and we are excited to partner with Vijay and Abhishek as they scale Karta across financial services.”

The capital will be used to strengthen the voice AI platform for end-to-end automation and multilingual capabilities, expand deployments with financial institutions, and scale engineering and go-to-market teams. Over the longer term, Karta AI will build reusable, industry-specific capabilities and take its agents to international markets.