Perfios appoints Nitin Chugh as Managing Director and CEO

By Vriti Gothi

Perfios has appointed Nitin Chugh as its Managing Director and Group CEO, signalling a strategic push to scale its financial technology platform and deepen its role across the financial services lifecycle.

The leadership change comes as the India-based B2B SaaS TechFin firm seeks to strengthen its focus on innovation, platform integration, and international expansion. Chugh will oversee the broader Perfios Group, which includes Clari5, CreditNirvana, and IHX, while working alongside existing leadership. Sabyasachi Goswami will continue to lead the core Perfios business, maintaining operational continuity as the group scales.

The appointment reflects Perfios’ effort to position itself as an integrated technology provider spanning credit decisioning, fraud and risk management, collections, and healthcare claims processing. Its multi-entity structure brings together complementary capabilities, from real-time fraud detection to digital debt resolution, aligning with increasing demand among financial institutions for unified, end-to-end platforms.

Chugh brings nearly three decades of experience in India’s banking and financial services sector. He most recently served as Deputy Managing Director and Head of Digital Banking and Transformation at State Bank of India, where he led large-scale digital initiatives and customer acquisition strategies. His prior roles include CEO of Ujjivan Small Finance Bank and Group Head of Digital Banking at HDFC Bank, giving him experience in scaling digital businesses across both established and emerging banking institutions.

“I am excited to lead Perfios at a time when technology is fundamentally reshaping financial services, insurance and healthcare,” Chugh said, pointing to the company’s growing focus on artificial intelligence across credit, fraud prevention, risk management, and collections. He added that these capabilities could improve both access to formal finance and the speed and quality of financial decision-making.

V. R. Govindarajan, Co-Founder and Executive Chairman of Perfios, said Chugh’s experience in driving large-scale transformation and building digital platforms aligns with the company’s next phase of growth.

The move comes amid a broader industry shift toward platform consolidation and AI-driven decisioning in financial services, as institutions look to reduce fragmentation across core processes while improving efficiency and compliance. By strengthening its leadership bench, Perfios is positioning itself to capture demand for integrated technology stacks that span multiple segments of the BFSI ecosystem while supporting its global expansion strategy.