ITRS acquires IP-Label to boost financial services observability

By Vriti Gothi

ITRS, a provider of real-time IT monitoring and observability solutions for financial services and regulated industries, has signed a definitive agreement to acquire France-based Digital Experience Monitoring (DEM) specialist IP-Label. The move is aimed at strengthening ITRS’s end-to-end observability capabilities while accelerating its expansion across Europe.

The acquisition adds more than 310 enterprise customers across 25 countries to ITRS’s client base and brings IP-Label’s Ekara platform into its portfolio. Ekara offers synthetic transaction monitoring, real user monitoring and AI-driven incident triage, enabling enterprises to identify and resolve digital performance issues before they impact customers or employees. Its monitoring capabilities extend across complex web and thick-client applications, mobile environments, virtual desktop infrastructure, and self-service kiosks, with deployment options spanning cloud, on-premise and hybrid architectures.

For financial institutions and other regulated enterprises, where digital performance is increasingly tied to customer trust, operational resilience and regulatory compliance, the integration of infrastructure, application and digital experience monitoring is becoming critical. By combining IP-Label’s DEM technology with its existing infrastructure and application monitoring tools, ITRS is positioning itself to address this growing demand for holistic observability in complex IT environments.

“Digital experience has become the frontline of business performance and customer satisfaction,” said Ryan Terpstra, CEO of ITRS. “IP-Label brings enterprise-grade DEM technology that will accelerate our leadership in this critical category. Together, we will deliver holistic observability spanning IT infrastructure, application performance and digital experience, with the hybrid capability that complex and regulated industries require.”

IP-Label has been recognised in Gartner’s 2024 and 2025 Magic Quadrants for Digital Experience Monitoring and brings an established European presence, along with a network of global service and channel partners. The acquisition is expected to further strengthen ITRS’s position in the European IT monitoring market.

Philippe Borfiga, Co-CEO of IP-Label, said, “The deal would support the company’s next phase of growth. Joining ITRS provides us with the scale and platform to accelerate our trajectory while maintaining our focus on innovation and customer success. Together, we can offer an end-to-end monitoring solution, from client experience to backend infrastructure, tailored for large enterprises.”