Capital Bank upgrades ATMs with Diebold Nixdorf Software

By Vriti Gothi

Capital Bank has adopted Diebold Nixdorf’s multivendor self-service software, VCP-Pro 7, to deploy the platform on Microsoft Windows 11-powered ATMs in the Asia Pacific, Middle East and Africa (APMEA) region.

The implementation, delivered in partnership with local systems integrator JBS, forms part of Capital Bank’s broader digital modernisation and Windows 11 migration programme. The bank plans to upgrade its entire ATM network to VCP-Pro 7, positioning self-service infrastructure as a core channel for delivering more personalised and flexible customer experiences.

VCP-Pro 7 is part of Diebold Nixdorf’s Vynamic Connection Points software suite and works alongside Vynamic Transaction Middleware. The platform is designed to support out-of-the-box customer journeys through a modular architecture, enabling faster deployment, simplified maintenance and lower operational complexity across multivendor ATM estates.

For Capital Bank, the move reflects a strategic shift towards reducing legacy system constraints while accelerating product innovation. Earlier this year, the bank went live with VCP-Pro and Vynamic Transaction Automation across its ATM network, enabling capabilities such as card issuance and customer preference personalisation across different ATM models an approach that remains uncommon in the local market.

“Early adoption of Diebold Nixdorf’s VCP-7 Pro comes in line with Capital Bank’s modernisation vision, aiming to provide hyper-personalised, differentiating services to customers,” said Adel Awad, Chief Information Technology and Transformation Officer at Capital Bank.

From an industry perspective, the deployment highlights how banks in the Middle East are increasingly treating ATM software as a strategic layer rather than a utility. As operating systems reach end-of-life and regulatory expectations around security and resilience increase, multivendor, modular platforms are becoming central to ATM modernisation strategies.

Habib Hanna, Managing Director Middle East at Diebold Nixdorf, said, “The project reflects growing demand for scalable and compliant self-service infrastructure. VCP-Pro 7’s modular design and robust security features provide the scalability and adaptability needed to support the bank’s growth while ensuring cost efficiency and compliance with regulatory standards,” he said.

The rollout underscores a wider trend in the sector, where banks are aligning physical banking infrastructure with cloud-enabled, software-driven models to support rapid product iteration and consistent customer experiences across channels.