Navi UPI enables metro QR ticketing via ONDC

By Vriti Gothi

Navi UPI has integrated with the Open Network for Digital Commerce (ONDC) Network to enable commuters in Delhi, Mumbai and Bengaluru to purchase metro QR tickets directly via the Navi app, marking a step forward in expanding digital mobility services in India. Additional metro systems, including Chennai, Hyderabad and Kochi, are expected to be added soon.

The integration allows users to plan routes, book single or return QR tickets and complete payments within one interface, eliminating the need for multiple apps or physical ticket counters. The rollout aligns with the broader push toward digitising high-volume public transport transactions, where cash usage remains significant despite rapid growth in digital payments.

Rajiv Naresh, MD & CEO of Navi Limited, noted, “India’s metros move more than a crore people every day, yet a large share of riders still rely on cash and queues. At Navi, we believe daily payments shouldn’t slow anyone down. By integrating with the ONDC Network, we’re making metro travel truly digital, one app, one QR ticket, one seamless tap on Navi UPI.”

Nitin Nair, Senior Executive Director at ONDC, said, “Navi’s integration shows how open networks are changing the game in India’s digital journey. With just one integration, Navi now lets commuters buy QR tickets across five metro systems; quick, easy, and all in one app. As more companies like Navi adopt open protocols, the value to consumers multiplies across use cases.”

Currently available for Delhi Metro, Mumbai Metro (Lines 1, 2A, 7 & 3) and Bengaluru Metro, the initiative supports ONDC’s ongoing efforts to expand mobility services on open digital infrastructure. India’s metro systems collectively serve around 1.15 crore commuters daily, with more than 40% still using cash or physical tickets. The transition to digital ticketing is expected to streamline operations and drive broader adoption of unified payment platforms.

Navi UPI plans to extend the service to additional transit networks while continuing to develop features around secure payments, ease of use and incentives for frequent users.