MBG adopts One Inc’s ClaimsPay for instant claims payouts

By Vriti Gothi

Mutual Benefit Group (MBG), an insurance provider serving more than 58,000 policyholders across Pennsylvania and Maryland, has implemented One Inc.’s ClaimsPay® platform. he integration represents an important development in MBG’s ongoing digital transformation journey, strengthening its commitment to delivering fast, seamless, and customer-centric claims payment experiences.

With a history of more than a century and a network of over 300 independent agents, MBG continues to evolve its service model through strategic adoption of innovative technologies. The integration of ClaimsPay® enhances MBG’s claims operations by enabling policyholders to receive payments instantly through popular digital channels such as Venmo and PayPal, alongside traditional direct payment methods. This initiative reflects MBG’s vision to blend efficiency, choice, and modern convenience in every stage of the customer journey.

In addition to improving the customer experience, MBG gains access to One Inc’s Vendor-Provider Network, which connects more than 1.1 million vendors and service providers and supports over 290 insurers nationwide. This robust ecosystem helps MBG streamline vendor interactions and deliver faster, more reliable claims settlements across its operations.

“A claim is the moment of truth for any insurance policy,” said Shannon Davis, Vice President Claims at Mutual Benefit Group. “Securing quick, efficient payment options allows our policyholders to begin the restoration process quickly by receiving payment in the manner they choose. Mutual Benefit is excited about our partnership with One Inc because it enhances our ability to deliver the MBG Experience. One Inc was the clear frontrunner for us due to its history of working with insurance carriers and its wide array of payment offerings.”

Ian Drysdale, CEO of One Inc., added, “As consumer expectations continue to evolve rapidly, it is essential that carriers have access to the right technologies to meet those needs and remain competitive. We are honoured to partner with Mutual Benefit Group to help them provide modern payment experiences and deliver on the promise of insurance.”