Vodafone Idea and QualityKiosk team up to drive digital reliability

By Vriti Gothi

Vodafone Idea Limited (Vi) has partnered with QualityKiosk Technologies Pvt. Ltd. to develop and operate an enterprise-wide Testing Centre of Excellence (TCoE).

Spanning three years, this collaboration marks a pivotal milestone in Vi’s digital transformation journey. Under the agreement, QualityKiosk will design, implement, and manage an advanced TCoE to elevate Vi’s testing capabilities, streamline operational efficiency, and deliver an enhanced digital experience across its extensive service ecosystem.

The newly established TCoE is designed to embed best-in-class testing methodologies, automation frameworks, and digital assurance tools. By consolidating testing operations under a unified centre, Vi aims to accelerate the launch of new products and services, improve testing precision, and ensure consistent reliability across its network, IT systems, and customer-facing platforms. This initiative reflects Vi’s continued focus on driving customer-centric innovation and operational excellence in an increasingly digital marketplace.

Hitesh TK, CIO at Vi, said, “With today’s customers demanding flawless digital experiences 24×7, digital reliability and quality have become a critical differentiator for success. This strategic partnership with QualityKiosk Technologies will enable us to accelerate our digital initiatives while adhering to the highest quality standards. The TCoE will enable us to validate and deploy new features and services with greater confidence and speed, significantly reducing operational complexities. By consolidating our testing operations under a unified TCoE, we anticipate a reduction in testing cycle times, improved cost efficiencies, and the ability to deliver flawless digital experiences at scale.”

Leveraging its deep expertise in telecom testing, automation, and digital quality assurance, QualityKiosk will establish a robust, scalable, and AI-driven testing framework tailored to Vi’s enterprise environment. This framework will play a key role in validating Vi’s infrastructure against performance, security, and usability benchmarks, ensuring best-in-class reliability for millions of users.

Maneesh Jhawar, CEO of QualityKiosk Technologies, commented, “This partnership represents a significant milestone in QualityKiosk’s journey as we collaborate with one of India’s leading telecom operators, Vi, to reimagine their quality engineering landscape. Our comprehensive testing solutions and deep expertise in telecom quality engineering will enable seamless digital experiences for millions of customers and drive operational efficiencies. We are committed to delivering a world-class Testing Centre of Excellence that will set new benchmarks in the industry.”