Flexys and CU Share help credit unions improve debt support

By Vriti Gothi

Flexys has partnered with CU Share to strengthen debt management support for members across a network of leading credit unions.

Credit unions, known for their community focus and commitment to members’ financial well-being, had faced challenges adopting modern collections technology on an individual basis. By working together through CU Share, they have secured access to Flexys’ out-of-the-box collections platform, selected for its broad feature set and swift implementation benefits.

Through automation and digitisation, Flexys will help credit unions streamline internal collections processes and increase recovery rates, while giving members improved tools to manage their debts. The system provides a self-service portal with income maximisation support, complemented by a dedicated agent interface to boost the collections team’s capacity. This approach is designed to align with credit unions’ core values of providing fair, accessible financial support.

Organisations already using Flexys’ platform have reported collecting up to three times more debt, expanding team capacity significantly and reducing complaints by a quarter, figures that underline the potential impact of the CU Share agreement.

“This partnership is a game-changer for our member credit unions. Mark McAlpine of CU Share. “By coming together, they have leveraged their collective strength to access the innovative technology typically out of reach for individual institutions. Flexys’ software ensures our members receive the cutting-edge support they deserve, reflecting our commitment to their financial well-being, while also ensuring we meet the highest standards of compliance.”

James Hill, CEO at Flexys, said, “We’re excited to partner with CU Share. Their collaborative approach to getting the best technology for their members really aligns with what Flexys stands for. We look forward to giving their collections teams software that makes member experiences great, speeds up their work, and helps them manage risk and compliance simply.”

The agreement reflects a broader focus within the credit union sector on improving debt resolution outcomes and ensuring members have access to effective, supportive tools during periods of financial difficulty. Both organisations intend to build on this foundation with further technology enhancements and shared initiatives in the future.