Neowise & Sarvam launch AI-driven Debt Collection SaaS tools in India

By Gloria Mathias

Neowise, India’s fast-growing debt recovery solutions provider and a Decentro Group subsidiary, has unveiled two industry-first transformative products powered by generative AI: NeoBot, the Debt Collection VoiceBot, and NeoSight, the AI Call Analytics Tool.

Developed in close collaboration with Bangalore-based generative AI startup Sarvam AI, these solutions powered by advanced large language models (LLMs) transform the way lenders approach debt recovery by improving efficiency by around 15% and reducing costs by 33%.

“We are proud to unveil the industry’s first generative AI solutions for debt recovery, addressing one of the biggest pain points for lenders: the high costs of managing debt collection at scale,” said Rohit Ramachandran, CEO of Neowise. “With these AI-driven tools, we are optimising the debt recovery process to reduce defaults and significantly lower operational costs while improving customer engagement. Our collaboration with Sarvam AI has been key to achieving this breakthrough, allowing us to marry technology with deep industry insights. Together, we are transforming debt collection and setting new benchmarks for efficiency, compliance, and customer experience,” he added.

The rise of non-performing assets (NPAs) in India has become a significant challenge in the banking and lending sector, with the Reserve Bank of India (RBI) expressing growing concern.

In response to these challenges, new-age solutions are emerging to minimise risk and streamline recovery processes. By leveraging AI-driven platforms like Neowise, banks and lenders can ensure faster, more accurate debt recovery without resorting to outdated or coercive tactics. These tools provide better borrower insights, enhance decision-making, and help lenders maintain healthy portfolios, offering a more sustainable approach to loan book growth and debt recovery.

“At Sarvam AI, we are building a generative AI stack for India grounds-up. Neowise has been leveraging our stack to innovate in debt collections. We are excited to see how NeoBot and NeoSight lead to a more efficient and scalable way to manage debt recovery,” shared Pratyush Kumar, Co-Founder of Sarvam AI.

With the launch of NeoBot and NeoSight, the Decentro brand is expanding its help to banks, NBFCs, lenders, and other sub-categories of the BFSI sector.