CTBC Bank joins Avaloq to enhance private banking experience in Hong Kong & Singapore

By Gloria Mathias

Taiwan-based CTBC Bank has implemented the Avaloq Core Platform to transform its private banking business digitally. The new platform enables CTBC Bank to offer specialized private banking products and services in Hong Kong and Singapore.

CTBC Bank is a privately owned bank in Taiwan with a strong international presence. It has 219 banking service outlets in 14 countries across Asia and North America.

The Avaloq Core Platform supports the expansion of CTBC Bank’s private banking business by optimizing and automating functions such as client relationship management, accounting and compliance. It streamlines the bank’s workflows across the front, middle and back offices while consolidating its systems into a single platform. Regulatory checks are fully integrated into the new core platform, which further strengthens CTBC Bank’s risk management capabilities as it moves to offer more sophisticated investment products and services across jurisdictions.

Freddie Chen, Head of International Private Banking at CTBC Bank, said, “The successful implementation of Avaloq’s core platform in our Hong Kong and Singapore operations significantly improves our ability to offer specialized private banking services. Our new core platform supports us in further expanding our private banking offering and streamlining operations while ensuring compliance with regulations across different markets. We are glad we can rely on the expertise and support of Avaloq as we continue to enhance our private banking business globally. Looking ahead, our clients can depend on our steadfast commitment to technological innovation, service quality and building their wealth over generations.”

Eliza Chang, Regional Director for North Asia at Avaloq, shared, “The private banking sector in Singapore and Hong Kong is currently undergoing a remarkable transformation, and we are proud to work closely with CTBC Bank to drive this change. Thanks to our specialized core platform, we empower CTBC Bank to extend its digital capabilities further, optimize its processes, and create an exceptional banking experience for its private banking clients. We take pride in the role Avaloq plays in helping CTBC Bank grow its private banking business in Asia, and we look forward to further strengthening our partnership over the long term.”