Investree picks Credgenics to digitise loan collections in Indonesia

By Leandra Monteiro

Credgenics, a provider of SaaS-based debt collections technology platform, and Investree, a FinTech lending company in Indonesia, announced their partnership to digitally transform debt collections.

By facilitating digital, data-driven, and customer-centric debt collections processes at Investree, Credgenics is helping shape the future and unleash a fresh wave of digitisation of collections in Indonesia.

Speaking at the association, Rishabh Goel, Co-Founder & CEO, Credgenics said, “We are excited to be helping Investree to make loans more affordable and accessible to borrowers through digitization of debt collections. Over the past few years, we have been working successfully with the leading Fintech lenders in India and with this engagement, we are confident of delivering the same technology-led innovation edge in Indonesia. Digitization of debt collections is critical to unlock higher levels of profitability, sustained business agility and enhanced credit risk mitigation.”

With this engagement, Credgenics’ AI-powered debt collections platform will integrate with Investree’s lending ecosystem to enable seamless and digital processes across the end-to-end retail loan collections lifecycle. Investree will leverage Credgenics’ multiple modules and insight-driven strategic capabilities in omnichannel digital communications combined with voice bots, and predictive dialer. Credgenics’ integrated collections platform caters to the diverse needs of different teams, thereby, providing the much-needed cost efficiency, operational visibility, and transparency on outcomes.

Lack of digitisation, adherence to manual and paper-based processes in field debt collections across Indonesia results in lower team productivity and huge cost. Credgenics’ CG Collect app allows real-time field force tracking, map-based navigation, digital receipts, multi-lingual interface, and geo-fencing to deliver higher operational efficiency in field debt collections.

Credgenics collections platform allows lenders to audit operations extensively, ensure faster regulatory compliance, and transform borrowers’ experience. This integration will enable Credgenics to leverage Investree’s extensive reach to help Banks, MFCs and FinTech lenders in reimagining their approach to debt collections.

“We are thrilled to engage with Credgenics to digitize and transform our debt collections processes,” said Adrian Gunadi, Co-Founder & CEO of Investree Indonesia. “Investree Indonesia has facilitated IDR 21.30 trillion in loans, and we are committed to providing innovative and accessible lending solutions to small and medium-sized businesses. With Credgenics’ proven expertise in debt collections technology and our wide reach, we are confident that this engagement will be a big success. We are committed to digitize financial inclusion in Indonesia and Credgenics technology will help us fast track this agenda.”

Speaking on the collaboration, Hendra Rahman – Country Manager (Indonesia) Credgenics said, “It is a very opportune time to extend Credgenics’ digital technology solutions to Indonesia, as the debt collections space here is at the cusp of a major transformation. Collections in Indonesia is predominantly manual and not digitally focused. Credgenics AI powered collections technology platform is here to change that. It is best suited to empower banks, multi-finance companies, and Fintech lenders with enhanced data analytics, digital communication channels, mobile-based field collections, predictive dialers, and secure payment gateways, enabling them to modernize their debt collections ecosystem. Together, we are committed to driving a positive impact in the Indonesian financial services landscape.”