Glia Technologies and Tyfone partner to offer digital customer service

By Pavithra R

Glia Technologies, a leading digital customer service provider has announced partnering with Tyfone, a provider of digital banking solutions.

Under the collaboration, Glia’s technology will be integrated into Tyfone’s digital banking platform, enabling financial institutions to provide a quicker, more convenient customer experience. With Glia, Tyfone’s bank and credit union clients can meet customers where they are and communicate with them through whichever methods they prefer, including messaging, video banking and voice, while guiding them through CoBrowsing.

“At Tyfone, we believe digital banking must advance at the pace of digital, not the pace of banking. We prioritize integration and collaboration with other leading solutions in the market to position our financial institution clients for success. Glia’s technology powers cohesive experiences; customers can easily transition from self-service functions to meaningful high-touch interactions without ever having to leave the digital channel. Such an approach heightens customer satisfaction and loyalty,” said Siva Narendra, CEO of Tyfone.

By partnering with Glia, Tyfone is providing banks and credit unions with the glue that makes digital transformation work: Digital Customer Service. Customers can seamlessly be transferred from chatbots to live representatives depending on the complexity of the inquiry without having to reauthenticate themselves or provide additional context. This strategic blend of AI and humans boosts efficiencies and saves time while preserving personal connection within the digital domain.

“The screen is the center of a customer’s universe, so businesses must adapt if they want to deliver a five-star experience. Through our partnership, Tyfone’s financial institution clients are modernizing their approach to service, providing customers with quick, versatile support within digital channels. This ultimately leads to increased efficiencies, stronger relationships and a better overall customer experience,” said Dan Michaeli, CEO and co-founder of Glia.