equensWorldline extends cooperation with comdirect

By Megha Bhattacharya

equensWorldline and comdirect have extended their existing service agreement enabling the former to process the bank’s new Visa debit card via its API based WL Extended Issuing service. The company stated that through flexible adjustments to equensWorldline’s front and back-office systems, the service aims to enhance customer experience and efficiency.

Michael Steinbach, Managing Director, Financial Services at Worldline, commented, “We are delighted that comdirect is the first bank in Germany to have chosen our new services within WL Extended Issuing to process its new Visa debit card portfolio. Serving already a big number of banks in the Issuing back-office processing with our state-of the art and future proof WL IBO application across Europe, WL Extended Issuing is offering innovative white-label solutions on the bank to customer interface side, covering highly user-friendly and real-time services for the cardholders.”

comdirect will be switching over all existing and new customers to the new Visa debit cards processed by equensWorldline. The bank’s existing customers have been switched over to the new equensWorldline platform and receive their new card. The objective is that comdirect debit cards will be processed on the equensWorldline platform by April 2021.

Thore Ludwig, Managing Director Banking at comdirect added, “For an outstanding customer experience, the purely digital and thus fast and user-friendly issuing and processing of our card products by equensWordline is an important building block. For example, customers will be able to use the digital version of their Visa debit card for mobile payment right after opening their current account. Additional services can be added flexibly for immediate use. Together with equensWordline, comdirect has succeeded in significantly increasing the user-friendliness of our mobile current account once again.”

Recently, Worldline’s subsidiary equensWorldline announced the renewal of its service agreement with Rabobank with an aim to continue offering its range of payment services to the Bank and continue the processing of transactions. equensWorldline has been providing Rabobank with a range of services including Acquiring and Issuing services to iDEAL1 and processing of SEPA credit transfer, including Instant Payments, and SEPA direct debit.