Role of Digital Payments in Building Superior Customer Strategy of Banks

As digital payments are becoming a norm and mobile payments primary mode of payments, many countries in APAC are gradually moving towards becoming a cashless economy. Banks need to facilitate this trend to build a superior and seamless customer strategy. This whitepaper explores the role of digital payments in building a superior customer strategy. It highlights the key technologies that are influencing digital payments along with the key requisites for banks incorporating digital payments in their technology infrastructure. Further, the whitepaper also sheds light on strategic considerations for banks for building superior digital payments. Lastly, the whitepaper underlines a way forward for banks to strive in the evolving digital payments industry.

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