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The whitepaper describes how Cognitive automation has become a strategic priority for financial institutions, driven by digital-savvy customers seeking customer experience of Netflix and process efficiency of a nimble fintech from traditionally monolithic players in the financial services industry. The whitepaper explores the evolution of RPA into cognitive automation, its potential benefits, suggests a six-step framework that can be leveraged by banks for bringing in cognitive automation, and the future outlook of the technology in the financial services space.

by IBS Intelligence