Rapid advancements in AI have made the robo-advisors very robust, both in terms of managing money and interacting with customers. The robo-advisors’ algorithms are constantly improving, in order to lower risks and achieve better returns. On the other hand, Natural Language Processing, or NLP, helps bots understand context from a conversation, even when standard keywords are not used. This has been the strongest growth driver, leading to commoditization of chatbots across industries.

by Darshana Adanwale
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