The rapid evolution of technology across all industries is revolutionising customers’ expectations around digital transactions. According to industry estimates, 6 out of 10 customers say that their experience with one industry is likely to influence their expectations for other verticals too. This sets the bar for customer experience very high for Financial Services.
The webinar and panel discussion, “Reimagining the Banking Experience with Artificial Intelligence” shared a deep dive perspective into how banks can harness the power of AI to deliver superior customer and employee experience and introduce efficiencies that were previously thought impossible. It also discussed the key implementation considerations including challenges, benefits, and critical success factors that banks and financial institutions need to address as they embark on this customer experience journey.
On the panel were: