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Digital Onboarding | Creating a great first Impression
Exclusive Webinar: June 9th, 2022
Onboarding is often a customer’s first touchpoint with a bank or financial institution. It creates the first impression in the consumer’s mind – one that can be made positive through convenient digital onboarding. In a crowded Middle Eastern BFSI market where the threat from new-age players is consistently rising, it is imperative for banks to develop factors to differentiate themselves from their competition.
This webinar explores digital onboarding as a crucial first step in winning and keeping today’s tech-savvy customers and increasing operational efficiency, as demonstrated by a UAE-based bank’s 60% month-on-month increase in digital onboarding volumes and a GCC bank’s 30%-70% reductions in customer acquisition costs. We will also discuss the current landscape of digital onboarding, key success factors, and the multitude of intertwined components which together provide a best-in-class digital onboarding process.
Mujahid Said Dawood Al Zadjali, General Manager – IT & Operations, Bank Nizwa
Mujahid Said Dawood Al Zadjali serves as General Manager – IT & Operations for Bank Nizwa in Oman. Mujahid has over 20 years of professional expertise with an in-depth knowledge in Digital Transformation & Innovation. He is leading Bank Nizwa’s Digital Transformation & Innovation project to transform the bank into the “Digital Bank of Choice” for people of Oman.
Rick Woodham, Head of Product Strategy and Business Solutions, Tagit
Rick Woodham serves as the Head of Product Strategy and Business Solutions for Tagit. Rick oversees product direction for the Tagit solution portfolio as well as working closely with customers to provide strategic direction for their digital transformation journey. With his extensive and broad-based experience, Rick has provided strategic expertise across a wide spectrum of business and technology domains, including the retail industry, retail banking, payments systems, digitization, wealth management and risk. With his extensive and broad-based experience, Rick has provided leadership and strategic expertise across a wide spectrum of business and technology domains, including the retail industry, retail banking, payments systems, digitization, wealth management and risk.
Shahzad Anjum, CIO, Gulf Bank Kuwait
Shahzad Anjum serves as Chief Information Officer for Gulf Bank Kuwait. Shahzad has a strong focus on IT, data, infrastructure, and systems. He oversees and manages the bank’s information technology. With more than 20 years of experience in the IT field, Shahzad has provided expertise across a wide spectrum of businesses and industries. Shahzad previously worked as Group CIO at Alghanim Industries, one of the largest multinational conglomerates in the region.
Chetan Parekh, Partner, Cedar Management Consulting International (Moderator)
Chetan is a Partner at Cedar. He has over 22 years of experience in assisting clients in impactful FinTech, customer experience enhancement, process innovation, and merger mandates. He is a FinTech thought leader helping clients transform the IT function in the financial services sector.
This includes IT strategy & Enterprise Architecture, Vendor Selection, and Program Management for large tech investments. His knowledge of Core Banking Systems is globally recognized. Prior to Cedar, his experience includes positions at British Telecom, Godrej & Boyce and Larsen & Toubro.