A trusted partner, modernising with confidence, William Moroney, Chief Revenue Officer, Temenos

By Robin Amlot

Whether deployed on-prem, in the cloud, or via Temenos SaaS, a single platform enables banks to launch products faster, personalise services more deeply, and scale more efficiently.

Banking leaders are facing a perfect storm, according to William Moroney, Chief Revenue Officer of Temenos, in a discussion with IBS Intelligence. With over 25 years of sales and leadership experience, Moroney joined Temenos in 2020 and held senior management roles, including Managing Director for Middle East & Africa (MEA), and President International for Europe, MEA and Asia Pacific.

Asked for his views on trends in financial technology, Moroney said: “On one hand, banks are under immense pressure to modernise ageing systems that are costly and complex to maintain. On the other hand, they’re being asked to deliver seamless, secure, and personalised experiences that match the best digital services in people’s lives. There’s a real appetite to understand how AI can be applied. It is no longer seen as a buzzword, but as a practical driver of efficiency and customer value. Critically, banks want fast, scalable solutions that integrate smoothly into their existing environments and deliver impact quickly.”

Looking ahead, how do you see the evolution of finance shaping the role of technology providers like Temenos?

“The accelerating pace of change is fundamentally reshaping what banks expect from their technology partners. More than software, they need trusted partners who can help them modernise with confidence and stay ahead of both regulatory pressures and evolving customer expectations.

“Banks know that legacy core systems are holding them back – costing billions each year just to maintain. At Temenos, we’re helping banks reclaim those budgets and redirect them toward innovation that drives growth.

“Flexibility and adaptability in deployment are becoming critical. That’s why we’re making the rich banking functionality Temenos is known for available through modular, cloud-native, and AI-powered solutions. Whether deployed on-premises, in the cloud, or via Temenos SaaS, our single platform enables banks to launch products faster, personalise services more deeply, and scale more efficiently.”

From both current trends and future prospects, where do you see the biggest opportunities for growth and innovation?

“It’s no surprise, the top-performing banks, those leading in customer experience and innovation, are also the ones investing more in IT. This is not just spent for the sake of spend. It’s strategic investment that drives differentiation.

“The biggest opportunities are where banks can combine agility with intelligence. So, naturally AI is a key area of focus. Banks are exploring how it can help automate operations, support compliance, and deliver more personalised experiences. But to make AI work, they need structured data and a modern core that can support safe, scalable deployment.

“At Temenos, we’re already seeing the impact AI can have. Our Product Manager Copilot helps banks design, launch, and optimise financial products faster using generative AI. This solution was developed with our Design Partner clients including BIL in Europe and Commerce in the US. We also offer an AI Agent for financial crime mitigation, co-created with a European Tier-1 bank. It is regulatoraccepted and proven to improve sanctions screening by reducing false positives down to 2% with human-like precision.

“We’re seeing strong momentum across the board, but North America is particularly exciting right now. Our Innovation Hub in Orlando is helping us co-create solutions with clients in the region. In Europe, we continue to build on strong foundations and are proud to welcome new clients this year including Aldermore Bank and Moneycorp in the UK. Asia Pacific, LATAM and the Middle East and Africa are also growing, with banks there embracing digital-first strategies and cloud-native platforms. What’s consistent across all these markets is the demand for modern technology solutions with robust functionality – and that’s exactly what we’re delivering.”

How are these market dynamics influencing your approach to sales, service, and delivery at Temenos?

“We’ve enhanced our operating model and aligned it to the customer lifecycle. We’ve brought Sales, Service, and Delivery under one umbrella to ensure a seamless experience for our customers. It’s all about putting the customer at the centre of everything we do. We’re focused on speed and excellence, not just in the quality of our products, but in how quickly we deliver value.

“In the first half of the year alone, we supported 151 customer go-lives across all regions and product lines. This includes new implementations, additional software deployments, and upgrades, all of which highlight our ability in managing complex migrations across diverse banking environments. Whether it’s a full core replacement or a phased modernisation, this track record demonstrates our ability to deliver successful outcomes at scale.”

How critical is ecosystem collaboration with hyperscalers, FinTechs, and integrators in driving successful modernisation efforts?

“It’s absolutely essential! No bank can transform in isolation. Our partnerships with technology partners like Microsoft and AWS, FinTech solution providers, and system integrators are central to delivering scalable, secure, and future-ready solutions. These collaborations allow us to offer embedded AI, cloud-native platforms, and open APIs that banks can use to build differentiated experiences. The ecosystem isn’t just a support structure; it’s a catalyst for innovation.”

Are you seeing a shift in how banks approach core modernisation to accelerate innovation and unlock growth?

“Yes, and it’s a significant shift. Core modernisation is no longer a one-size-fits-all journey. Banks are choosing paths that reflect their strategy, scale, and risk appetite. Some are going for full core replacement to leapfrog legacy constraints. Others are taking a modular approach, upgrading systems piece by piece to reduce risk and disruption. Typically, larger banks, are choosing to surround and extend, keeping their existing core but investing in point solutions to modernise specific use cases like payments, digital and Financial Crime Mitigation. Regardless of the path, banks are prioritising partnerships with vendors who bring proven technology and a track record of successful transformations.”

In what ways are advances in cloud and AI reshaping how banks think about core modernisation?

“Cloud and AI are completely changing the game. Cloud-native platforms give banks the agility and resilience they need to innovate quickly and scale efficiently. AI and especially generative and agentic AI can automate operations, improve compliance, and personalise services in ways we couldn’t imagine a few years ago. But to make the most of these technologies, banks need a modern core that supports high-quality data, robust governance, and safe deployment. That’s why we’re seeing banks prioritise platforms that deliver speed, stability, and scalability and why Temenos is investing heavily in these areas.”

Finally, where do you see these technology developments taking Temenos in the next few years?

“We’re entering a new chapter of growth and innovation. Our strategy is focused on extending our leadership in best-of-suite core banking solutions, enhancing our modular offerings, and accelerating adjacent innovations. We’re investing in customer-centric delivery models and expanding our footprint in strategic markets. But more than anything, we’re focused on being the most trusted partner for banks navigating the future of finance. Helping them modernise with confidence, innovate at scale, and serve their customers better.”