Galileo partners with Mercantil Banco to advance digital banking in LatAm

By Gloria Methri

Galileo Financial Technologies has partnered with Mercantil Banco, S.A., to support the development of next-generation digital banking services.

Through this collaboration, Mercantil Banco will adopt Galileo’s Cyberbank Digital platform to modernise its customer services and accelerate innovation. The platform will allow the bank to offer secure, mobile-ready digital banking tools that are easy to personalise and scale.

By using Cyberbank Digital, Mercantil Banco can simplify its operations and deliver consistent, high-quality experiences to both retail and corporate customers. The platform’s flexible architecture enables the bank to adapt quickly to market changes without needing major system upgrades.

“We are incredibly excited to announce this partnership with Mercantil Banco,” said Derek White, CEO of Galileo Financial Technologies. “Our mission is to transform digital banking and revolutionise customer experience. With Cyberbank Digital, Mercantil Banco will be able to offer cutting-edge services that meet the needs of its customers in an ever-evolving digital environment.”

“This agreement not only strengthens our presence in Latin America, but also solidifies our position in Panama, where Mercantil Banco becomes our fourth client. We are committed to providing exceptional support and fostering a collaborative environment that drives innovation and efficiency at Mercantil Banco,” said Lily Mendia, Galileo’s Head of Global Banking Sales, Latin America and the Caribbean.

This long-term agreement aims to enhance Mercantil Banco’s digital strategy, supporting its efforts to stay competitive in a fast-changing financial landscape. The partnership will also ensure continuous access to new features, technical support, and tools to help the bank respond to evolving customer expectations.

Elsy Herrera, Vice President of Technology and Digital Transformation at Mercantil Banco, added, “We chose Galileo for their proven track record, robust platform and the flexibility that Cyberbank Digital offers. The ability to leverage the product, while also having the extensibility to innovate continuously, was a decisive factor. We are confident that this platform will significantly improve our customers’ experience, allow us to quickly adapt to market needs and offer a superior digital banking experience.”