Blogs

Driven by the accelerating expansion of smartphone capabilities − alongside consumers’ increasing levels of trust − the opportunity for FinTech’s is unravelling at varying speeds across different international markets. Siri Børsum, Global VP of Finance Vertical Eco-development & Partnerships at Huawei Consumer Business Group, explores the ways in which different markets are racing to adjust […]

Digital banking has long been considered the ‘future of banking’. We’ve seen numerous market entrants look to bring customer-led propositions to market to bring the experience customers have come to expect from all their online services. By Sarah Carver, Head of Digital & Trevor Belstead, CIO Wholesale Banking & Post Trade, Delta Capita This expectation […]

As digital communications improvements made the work from home revolution inevitable, some employers were ahead of the curve in allowing employees to work remotely, while many clung to mandatory office attendance. Then Covid-19 swept the globe and suddenly everyone who could work remotely did so by necessity. By Adam Glick, Chief Information Security Officer, Rocket […]

By David LaFalce, Managing Director, Global Head of Business Continuity & Resilience at the Depository Trust & Clearing Corporation (DTCC) Planning for operational resilience will unquestionably be a strategic priority for firms over the course of 2021 and beyond. In an increasingly interconnected and digitalised world, organisations can be vulnerable to disruptive events related to […]

Over the past 12 months, retail merchants have had to contend with high street closures, furlough schemes and in-store mandates such as face coverings and social distancing. New consumer trends have also emerged, and existing ones have been turbocharged. By Kirsty Morris, Managing Director of Barclaycard Payments To help merchants, and their payments and finance […]

As technology evolves and FinTech takes a grip on the financial services industry, today’s banks have a distinct opportunity to engage consumers through financial innovation that not only better supports savings, purchases and investments, but does so with positive sustainability credentials and a reduced environmental impact. By Dan Harden, Director of Business Transformation, Paragon Customer […]

By Rob McElroy, CEO, Sopra Steria Financial Services Building societies have been a staple of our high streets for over 100 years, with their main purpose being to increase prosperity among the communities they serve. But, despite this history and the huge amount of trust they have built with their members, they are not without […]

The ever-changing expectations and demands of customers emanate from the experiences they are accustomed to in daily life. From having a paperless customer experience at an Apple Store to using Alexa to order household items are now common and have set experience benchmarks for banks and lenders. By Ajay Vij, Head – UK, SVP – […]

Achieving excellence in omnichannel customer experience is both imperative and a huge source of competitive advantage in the world of digital banking. Here are four fronts that banks need to act on simultaneously to achieve a successful digital-first omnichannel banking. By Puneet Chhahira, Global Head, Marketing & FinTech Engagements, Infosys Finacle Digital is disruptive, pervasive, […]

By Guy Warren, CEO, ITRS Group On February 20th 2020, the markets began to react to Covid-19, as one country after another was plunged into lockdown. On the 11th March, the World Health Organization declared the outbreak a pandemic and by March 23rd the S&P had lost 34 per cent of its value. Fast forward […]

Many of us use physical biometric authentication every day when we log into our mobile devices. It relies on innate human characteristics such as fingerprints or iris patterns. But what are behavioural biometrics? By Abdeslam Alaoui Smaili, CEO, HPS The pandemic has accelerated the global journey towards cashlessness and digitalisation. The transition away from cash […]

Four ways in which banks can support their corporate customers embrace digital transformation in their treasury operations. By Rahul Wadhavkar, Head of Product Management – Commercial Banking Products, Infosys Finacle The treasury is a significant source of value for a corporate. Hence any plan aimed at serving corporate customers better must necessarily factor improving the […]

A webinar in partnership with Infosys Finacle, held on February 11, 2021, with 150+ participants. The blurring difference between retail and wholesale banking The digital transformation journey for corporate banks has been in some ways similar to that of retail banks. In the last 4 years, the one factor that has really helped retail banking […]

By Ian Yates, CTO of treasury management FinTech Neo Relentless phishing emails, fraudsters impersonating healthcare officials and organisations, exposed networks – the rapid pivot to home working and the resulting cybersecurity threats continue to be a headache for small businesses. Yet, while the pandemic exacerbated a number of these vulnerabilities, most have been present long […]

Financial services businesses have bold ambitions to cater to today’s digital natives and deliver better service and usability for customers overall. But could better customer service come at a security cost? By Michael Down, Principal Solutions Architect, Elastic Improvements to customer service can increase security risk by expanding the attack vector of the business and […]

By Tom Ainsworth, Head of Customer Engagement, Jitterbit Despite our best hopes, 2021 is shaping up to be another year of continued disruption. Many organisations in the financial industry will have moved heaven and earth over the last year to meet seismic changes in customer needs and behaviours. Some of those innovations will have been […]

By Kamal Sharma, a certified data warehouse management consultant, a veteran in India RBI regulatory reporting and he leads business development for the regulatory practice at Profinch Solutions. In a deeply interwoven world, where a flutter here can induce a burst there, global financial systems function as a unified organism, whose movements greatly impact the […]

The Covid 19 pandemic has made a profound impact on people and industry worldwide. In the case of banks, in addition to managing their own businesses, banks have had to assume a social responsibility to help customers and communities get through the crisis. Be it transmitting massive government relief packages, deferring loan repayments, or encouraging […]

The clock is ticking, LIBOR may not quite be on borrowed time, but it is heading towards its sell-by date at the end of this year. Michael Koegler, Managing Principal and Pieter Van Vredenburch, Principal, Market Alpha Advisors, review what’s at stake. Unless you have been living under a rock, you are likely aware that […]

By Adam Matuszewski, Head Equity Products, The Swiss Stock Exchange, SIX Throughout 2020, European MTFs were unable to trade Swiss stocks – because the EU had denied the Swiss Stock Exchange equivalence in mid-2019. So, when the COVID-19 pandemic caused highly volatile stock price movements that lasted for several weeks, the Swiss market felt the […]

If there were any doubts about the need for scaling digital transformation urgently in banking, the pandemic dispelled them all. So, our banking trends outlook for 2021 stays with the 2020 theme of “scaling digital transformation.” As always, they are grouped into business and technology trends. Business Trends 2021 Trend #1: Scaling Digital Business Innovation Banks […]

As the last few days of 2020 played out, one looked back at the year with just a tinge of “good riddance” in the heart. After all, the year had begun with much promise; this was the year that ‘Vision 2020’ would come to fruition and all the ‘Trends for 2020’ would become everyday reality. […]

Fixed income products are seeing a surge of interest due to uncertainty in other financial markets and in response to funding programmes set up by governments to mitigate problems created by the global health crisis. By Rowland Park, CEO & co-Founder, and Simon Gregory, CTO and co-Founder, Limeglass The scenario of government bonds with negative […]

By Ishan Manaktala, Partner, SymphonyAI The FinCEN leaks this year understandably resulted in an immediate fall in the market and continue to have the industry scrambling as quietly as possible to improve their internal fraud detection to both ward off criticism and the possibility of more vigilant government oversight – and penalties. The hot question, […]