Blogs

Digital banking has reached such levels of disruption that the disrupted are unaware of disruptors racing ahead. By Indranil Basu Roy, Chief Business Officer, Modefin Next to the “new normal,” the most overused term could be digital banking. What’s the tipping point of technology or service delivery that makes a bank truly digital? Net banking? […]

Never in recent history have we seen the convergence of two super trends on the scale of blockchain and cryptocurrencies, and artificial intelligence (AI). The adoption of cryptocurrencies has exploded.  There are now 70 million cryptocurrency wallets, which starts to approach about 1% of the global population.  The massive influx of new users and new […]

In this article, Rajashekara V. Maiya, Vice President and Head, Business Consulting Group, Infosys Finacle, speaks about four key trends in the era of digital transformation that are changing the nature of loans, borrowers and lenders. The size of a nation’s lending portfolio is closely linked to its economic growth and development. Take South East Asia […]

The global pandemic has forced many customers to use digital touchpoints and services for the first time. However, a wide gap separates billions of consumers from the solutions stack that digital banking provides. By Sathish Muthukrishnan, Chief Information, Data & Digital Officer, Ally Financial Persuading consumers to make the leap takes patience and a personalised […]

Across Europe, consumers have largely turned cashless during the pandemic, with contactless and online payments increasing exponentially. But with the high streets across Europe slowly entering into the new normal, will consumers demand a return to cash payments? By Koen Vanpraet, Group CEO, PXP Financial The COVID-19 Effect on European E-Commerce and Retail from PXP […]

Many banks turned to low-code automation to handle new government-backed lending programmes and the surge in demand that came with them. For the banks and financial institutions involved in processing stimulus loans, the volume of applications and complex administrative effort required has been potentially overwhelming. By Herbert Schild, Industry Lead, Financial Services, Appian By simplifying […]

Like it or not, at some point in your life you will buy an electric vehicle (EV). Perhaps it will be for yourself (a powerful Tesla Model X or a sensible Toyota Prius) or for your company (a Mercedes eSprinter for deliveries or a large Renault DZE for hauling heavy goods) but either way the […]

Platformification is a relatively new business model happening in FinTech that is enabling companies to lift-out entire operations and benefit from mutualisation. By Andrey Yashunsky, CEO and Founder, Prytek Platformification is arguably the love child of increasing consumer demands, constantly changing industry regulations and the emergence of a range of next-generation technologies. In banking, for […]

The article highlights how the proliferation of API-led possibilities has led to a tremendous potential in shaping up the new open banking business models in the banking industry. by Sanat Rao, Chief Business Officer and Global Head – Infosys Finacle While the concept of Open Banking has been around for some years, the industry mostly […]

Manish Patel, Chief Operating Officer, CRM, and James Mitchell, Managing Director (International), Tier1 Financial Solutions discuss why firms need to re-evaluate their technology requirements, and what is driving adoption of advanced CRM and compliance solutions in Europe. With capital markets firms in EMEA already facing challenges on multiple fronts, why should they reassess their technology […]

Digital-first pressure for banks is well and truly on. Leading financial institutions know they must lead in both customer experience and operations en route to a digital-first future, while also recognising these as areas of strength for digital-native challengers and FinTechs. by David Murphy, Head of Financial Services EMEA & APAC, Publicis Sapient Today, almost […]

Cloud is one area of innovation that holds huge potential for the financial sector and that can offer significant cost savings if used effectively. By Tom Schröder, Director International Partners and Strategic Alliances, Serviceware According to McKinsey’s Consumer Pulse Survey, digital engagement levels among European customers have increased by 20% since the beginning of the […]

Driven by the accelerating expansion of smartphone capabilities − alongside consumers’ increasing levels of trust − the opportunity for FinTech’s is unravelling at varying speeds across different international markets. Siri Børsum, Global VP of Finance Vertical Eco-development & Partnerships at Huawei Consumer Business Group, explores the ways in which different markets are racing to adjust […]

Digital banking has long been considered the ‘future of banking’. We’ve seen numerous market entrants look to bring customer-led propositions to market to bring the experience customers have come to expect from all their online services. By Sarah Carver, Head of Digital & Trevor Belstead, CIO Wholesale Banking & Post Trade, Delta Capita This expectation […]

As digital communications improvements made the work from home revolution inevitable, some employers were ahead of the curve in allowing employees to work remotely, while many clung to mandatory office attendance. Then Covid-19 swept the globe and suddenly everyone who could work remotely did so by necessity. By Adam Glick, Chief Information Security Officer, Rocket […]

By David LaFalce, Managing Director, Global Head of Business Continuity & Resilience at the Depository Trust & Clearing Corporation (DTCC) Planning for operational resilience will unquestionably be a strategic priority for firms over the course of 2021 and beyond. In an increasingly interconnected and digitalised world, organisations can be vulnerable to disruptive events related to […]

Over the past 12 months, retail merchants have had to contend with high street closures, furlough schemes and in-store mandates such as face coverings and social distancing. New consumer trends have also emerged, and existing ones have been turbocharged. By Kirsty Morris, Managing Director of Barclaycard Payments To help merchants, and their payments and finance […]

As technology evolves and FinTech takes a grip on the financial services industry, today’s banks have a distinct opportunity to engage consumers through financial innovation that not only better supports savings, purchases and investments, but does so with positive sustainability credentials and a reduced environmental impact. By Dan Harden, Director of Business Transformation, Paragon Customer […]

By Rob McElroy, CEO, Sopra Steria Financial Services Building societies have been a staple of our high streets for over 100 years, with their main purpose being to increase prosperity among the communities they serve. But, despite this history and the huge amount of trust they have built with their members, they are not without […]

The ever-changing expectations and demands of customers emanate from the experiences they are accustomed to in daily life. From having a paperless customer experience at an Apple Store to using Alexa to order household items are now common and have set experience benchmarks for banks and lenders. By Ajay Vij, Head – UK, SVP – […]

Achieving excellence in omnichannel customer experience is both imperative and a huge source of competitive advantage in the world of digital banking. Here are four fronts that banks need to act on simultaneously to achieve a successful digital-first omnichannel banking. By Puneet Chhahira, Global Head, Marketing & FinTech Engagements, Infosys Finacle Digital is disruptive, pervasive, […]

By Guy Warren, CEO, ITRS Group On February 20th 2020, the markets began to react to Covid-19, as one country after another was plunged into lockdown. On the 11th March, the World Health Organization declared the outbreak a pandemic and by March 23rd the S&P had lost 34 per cent of its value. Fast forward […]

Many of us use physical biometric authentication every day when we log into our mobile devices. It relies on innate human characteristics such as fingerprints or iris patterns. But what are behavioural biometrics? By Abdeslam Alaoui Smaili, CEO, HPS The pandemic has accelerated the global journey towards cashlessness and digitalisation. The transition away from cash […]

Four ways in which banks can support their corporate customers embrace digital transformation in their treasury operations. By Rahul Wadhavkar, Head of Product Management – Commercial Banking Products, Infosys Finacle The treasury is a significant source of value for a corporate. Hence any plan aimed at serving corporate customers better must necessarily factor improving the […]