IBS Intelligence has scrutinized the US banking systems market for years, keeping abreast of the suppliers, their systems, and the banks. The work has included an annual look at which US banks are buying which systems, within the US-specific reporting in our annual IBS Sales League Table analysis.
The US domestic banks that have survived the financial crisis are now operating in a different, tougher environment, with smaller margins, increased regulation and heightened competition, This has brought arguably an unprecedented level of innovation, as they seek to improve customer service and reduce overheads. That innovation is manifesting itself in different areas, including a lot of work to transform the branch and truly harness alternative channels. It has a knock-on impact on the back office. There is a fair amount of chopping and changing of core systems, with a continued overall drift towards hosted models.
This report seeks to put the activity into context, looking at the drivers and trends, before analyzing each of the main incumbent suppliers, the domestic challengers, and the non-US incursors.