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United Bank for Africa launches chatbot Leo

Nigerian multinational financial institution United Bank for Africa (UBA) has released Leo, its Facebook-compatible chatbot.

At the bank’s official release of the platform, customers of the bank were given a step by step demonstration on using Leo via social media.

UBA is the first bank in Africa to implement a Facebook-based bot, something which it says is “necessary in today’s fast-paced world with demands for quick-time transactions”.

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Customers will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and airtime top up. They will also be able to confirm cheques, pay bills apply for loans, freeze accounts, request for mini statements, amongst other things.

“The formulation of this product, is consistent with the bank’s customer 1st philosophy, where we are doing things not the way we like, but focusing on what the customers want, where they want it, and in the exact platform they want it,” said Kennedy Uzoka, group managing director at UBA.

“At UBA, we have been working with technology giants that have the global capacity to ensure not only seamless but also effortless banking for millions of our customers across Africa.”

Read more: United Bank for Africa MD calls for greater African inter-trade

The bank launched a mobile banking application, U-Mobile. Designed to be ‘more advanced and user-friendly’ than the previous platform, U-Mobile is compatible with multiple devices including tablets and iPhone, Android and BlackBerry phones.

A key feature of U-Mobile is its marketplace, in which SMEs can operate a virtual store and receive payments.

UBA has been operating in Africa since 1949, referred to then as the British and French Bank Limited (BFB).

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