BEP Systems has developed a cloud-based, self-service customer portal for Pepper Ireland borrowers, on its Apprivo2 platform. This follows on from an asset management portal that BEP launched for the FI earlier this year.

The new offering allows borrowers to see current balance and account status, make a mortgage payment by debit card, scan and upload documents and make a customer service enquiry. MyPepper is integrated with Pepper’s banking platforms. BEP has also digitised the Standard Financial Statement (SFS) form – meaning it can be completed remotely by borrowers. It was previously necessary for agents to visit borrowers to help them complete the form and establish affordability and potential arrears payment plans.

Chris Helme, CFO at Pepper Ireland, says: “The BEP system will revolutionise the way that we interact with many borrowers, both those who are up to date and also those in financial difficulties.  It makes it very easy for borrowers to keep up-to-date with their account as well as establish a payment plan, and stick to it. It is rapidly becoming the preferred way for customers to make mortgage payments.”

 

by Scott Thompson
Scott is Senior Editor at IBS Intelligence. You can follow him on Twitter and contact him at: Scott.Thompson@ibsintelligence.com
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